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- Tasks: Lead customer renewals and drive strategic growth opportunities at Airtable.
- Company: Join a fast-growing no-code platform trusted by top global brands.
- Benefits: Competitive salary, hybrid work, mental health support, and generous time off.
- Why this job: Make an impact by helping customers unlock the full potential of Airtable.
- Qualifications: 5+ years in post-sales roles with strong negotiation and collaboration skills.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Since landing in EMEA in 2022, Airtable has built a full go-to-market function in the region from our London office and is now accelerating its next phase of growth. Our expansion includes launching an on-the-ground team in France and Germany. Already in the region, we power some of the world’s leading FTSE 100, CAC 40, and DAX 40 brands—and we’re just getting started.
Our success is tied to each customer realising the value of Airtable in unique ways and their business objectives. Realising that value can happen in many different ways and at different moments depending on the customer. The renewal serves as an important milestone for us to help each of our customers plan for the future in a specific way that will allow them to unlock the maximum potential of our product.
Please note, this is a hybrid position based in London with the expectation of 3 days a week in the office.
What you will be doing
- Pitch the vision of Airtable, implement creative solutions and negotiation tactics that mitigate churn, and identify new and strategic opportunities at renewal time that drive expansion.
- Own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships.
- Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.
- Maintain and report an accurate rolling 90-day forecast of renewals in your territory.
- Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals.
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
- Develop playbook for renewal engagement maximising revenue retention.
Who you are
- 5+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organisation.
- Solid understanding of Enterprise SaaS applications and collaboration technology.
- Consistent track record of achieving personal and team goals.
- Negotiation skills and demonstrated capability closing large, complex contracts.
- Collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer-facing counterparts (Sales & Success).
- Ability and eagerness to grow business in a strategic manner, i.e. creating new processes and initiatives.
- Approaches work with empathy and a growth mindset - you are a self-motivated and proactive team player.
- History of thriving in ambiguity and fast-evolving environments.
- Language skills: while not a requirement, we’d be thrilled to add more bilingual candidates with German language skills to the team.
What we offer
- ÂŁCompetitive base + variable (70/30 split) and RSU (Restricted stock unit) package.
- Hybrid London 2-3 days a week in our fantastic EMEA HQ at Borough Yards, London.
- In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%).
- Competitive pension scheme, life insurance, paid leave and sick leave.
- Complimentary mental health support via Modern Health.
- Family planning support via Carrot (fertility, adoption, and surrogacy).
- Flexible and generous time off and sick time benefits.
- Transportation & Commuter Benefits.
- Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
- Supplemental reimbursement for Gender Affiliation procedures and services.
- Legal services - access to online tools to legal forms.
At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect. Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities.
If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.
Enterprise Renewals Manager EMEA employer: Airtable
Contact Detail:
Airtable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Renewals Manager EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former Airtable employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Airtable. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Airtable's product inside and out. Play around with the platform, and think of creative ways you could help customers realise value. This will show your genuine interest and initiative!
✨Tip Number 3
Practice your negotiation skills! Since the role involves negotiating contracts, try role-playing scenarios with friends or colleagues. The more comfortable you are, the better you'll perform in real situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Airtable team!
We think you need these skills to ace Enterprise Renewals Manager EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Renewals Manager role. Highlight your experience in post-sales, customer success, and account management, especially within an Enterprise SaaS context. We want to see how your skills align with our mission at Airtable!
Showcase Your Negotiation Skills: Since negotiation is key in this role, share specific examples of how you've successfully closed large contracts or mitigated churn in previous positions. We love seeing real-life scenarios that demonstrate your capabilities!
Emphasise Collaboration: This role involves working closely with various internal teams, so highlight your collaboration skills. Mention any experiences where you’ve worked with cross-functional partners to achieve a common goal. We value teamwork at Airtable!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Airtable
✨Know Your Product Inside Out
Before your interview, make sure you understand Airtable's platform and its unique value proposition. Familiarise yourself with how it empowers organisations to streamline their processes. This knowledge will help you articulate how you can contribute to customer success and drive renewals.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you've successfully closed complex contracts. Highlight your strategies for mitigating churn and driving expansion during renewals. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Emphasise Collaboration Experience
Since this role involves working closely with various internal stakeholders, be ready to discuss your experience collaborating with cross-functional teams. Share specific instances where your teamwork led to successful outcomes, showcasing your ability to navigate different perspectives.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer scenarios or roadblocks. Think through potential challenges in the renewals process and how you would address them. This will show your proactive approach and readiness to tackle ambiguity in a fast-paced environment.