Senior Operations Administrator / Team Leader

We have an exciting opportunity to join our team at AIRSYS for a Senior Operations Administrator / Team Leader with office administration, CRM systems, team leadership and operations coordination experience to support business operations, reporting, compliance, and process improvement within a fast‑paced environment.

Salary: up to £33,000 per annum (depending on experience) + Benefits

Location: Liverpool, Merseyside, North West England (100% Office Based)

Job Type: Full‑Time, Permanent

Job Overview

We have a fantastic new job opportunity for a Senior Operations Administrator / Team Leader to join a busy and growing operations team in a pivotal role driving business support functions and office management. As a Senior Operations Administrator / Team Leader you will oversee administration, team coordination, CRM systems and operational processes, ensuring efficient workflow, accurate data management, reporting, and compliance across the department. The Senior Operations Administrator / Team Leader will play a key role in supporting auditing, health and safety administration, supplier coordination, and process improvement, while maintaining strong communication between office and warehouse teams. This is an excellent opportunity for a proactive and organised professional to contribute to operational efficiency, business support services, and continuous improvement within a dynamic environment.

Duties

• Team Leadership: Manage, support and develop the office administration team.
• Operational Coordination: Work closely with warehouse operatives to ensure smooth day‑to‑day operations.
• CRM Management: Maintain accurate and up‑to‑date CRM system data and records.
• Quotations Preparation: Prepare and issue customer quotations in a timely manner.
• Order Processing: Process and manage purchase orders and related documentation.
• Warranty Coordination: Handle warranty requests with suppliers and internal stakeholders.
• Reporting: Compile operational, KPI and management reports as required.
• Compliance Management: Oversee supplier PQQs and maintain compliance documentation.
• Audit Support: Assist with internal audits and ISO record keeping.
• Training Administration: Maintain and update the company training matrix.
• Health and Safety Support: Assist with reporting and record keeping.
• Process Improvement: Identify and implement improvements to administrative processes.

Candidate Requirements

• Previous experience in a senior administration, team leader or office management role.
• Strong organisational, coordination and multitasking skills.
• Experience working with CRM systems and database management.
• Competent in Microsoft Office 365, including Excel, Word and Outlook.
• Excellent communication and stakeholder engagement skills.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience supporting compliance, auditing or health and safety processes advantageous.
• Proactive, solution‑focused and collaborative approach.

Benefits

Excellent working conditions and benefits. 25 days annual holiday plus Statutory.