Operations Coordinator

Operations Coordinator based in Leatherhead, Surrey, UK. 4-month contract with possibility of extension. Hybrid schedule: 3 days in the office / 2 remote. Start date: ASAP.

The PARC (People Analytics/Administration Resource Centre) Operations Coordinator plays a key role in PARC, responsible for delivering quality customer service by managing day-to-day Core People Processes activities across the employee lifecycle.

Responsibilities

• Oversee all general administration tasks as outlined in the profile and as requested by the PARC Operations Lead.
• Handle all general correspondence required throughout employees' employment lifecycle.
• Ensure accurate updating of Workday for new starters, changes to existing employees, and leavers.
• Organize, file, and maintain HR documentation, ensuring accuracy and currency.
• Maintain 100% accuracy in Workday data reflecting changes made during monthly payroll processing.
• Manage queries and actions in the PARC 'In-box'.
• Process sickness and absence forms.
• Familiarization of the recruitment processes and systems to facilitate smooth onboarding of new hires.
• Provide timely correspondence for new employees, including offers of employment, references, security documentation, new joiner letters, and induction packages.
• Collaborate with the Benefits Advisor to administer company benefit schemes, providing necessary documentation for payroll actions.
• Administer the sale and purchase of holidays, ensuring accurate recording for payroll and statistical purposes.
• Manage the probationary process and associated documentation.
• Execute transactional processes across the employee lifecycle, adhering to metrics and service level agreements.
• Handle level 0 and 1 employee queries, escalating as needed.

Skills / Experience

• Qualifications in HR or related discipline (desirable).
• Ability to handle work of a sensitive and confidential nature.
• Strong communication skills, both written and verbal.
• Flexible, enthusiastic, and positive ‘can-do’ attitude.
• Team players with the ability to work on own initiative and prioritize workload.
• High degree of accuracy and attention to detail.
• HR Operations experience (desirable).
• Demonstrated decision-making and problem-solving skills.
• Demonstrated ability to manage competing tasks and stakeholder expectations.
• People’s systems experience and knowledge and intermediate proficiency in the Microsoft suite.
• Good relationship management and communication skills, and a demonstrated commitment to a customer service mindset.

Technical Skills

• Good standard of competence in Microsoft packages.
• Experience of managing information in databases.
• Understanding of UK employment law, compliance and GDPR data protection.
• Understanding of security clearances and associated process (BPSS, SC, DV) – Desirable.

The next step: We have an exceptional team in place, and we are pleased to be able to appoint a further person to our growing business. If you believe you can genuinely offer valuable skills and experience, please contact our recruitment partner Airswift in the first instance. For more information, apply with your updated CV or email Mariana Cortez at mariana.cortez@airswift.com.