At a Glance
- Tasks: Be the go-to person for solving customer tech issues and enhancing their experience.
- Company: Join Airspeed, a trailblazer in AI Revenue Orchestration with a vibrant culture.
- Benefits: Competitive pay, flexible work options, and opportunities for personal growth.
- Other info: Dynamic role with potential for career progression based on your contributions.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience in coding, APIs, and a passion for problem-solving.
The predicted salary is between 37800 - 46200 £ per year.
Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling.
We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.
What You’ll Do
- Be the first point of contact for technically complex customer issues
- Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)
- Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows
- Transform repeated customer requests into scalable, reusable solutions
- Configure and customize customer instances for scalability across accounts
- Translate customer challenges and feedback into actionable product insights
- Partner with Product and Engineering to influence roadmap with real usage data
- Enhance product documentation based on customer interactions
What We’re Looking For
- Proficient in writing production-quality code, scripts, and internal tooling
- Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)
- Strong debugging skills across multiple systems and layers
- Experience working directly with users or customers
- “Builder with empathy” mindset — you care about solving the right problems
- Ability to own problems end-to-end in an early-stage environment
What Success Looks Like
- Customers onboard faster and encounter fewer technical issues
- Increased customer satisfaction and product usage
- Customer-driven improvements delivered into the product regularly
- Engineers spend more time on core products vs. customer-specific work
- Clear, actionable customer feedback consistently informs product decisions
Growth & Progression
This role is not a traditional software engineer track but sits close to the core engineering team. Depending on your impact and interests, growth paths include:
- Shipping bug fixes and automations into the core product
- Building internal tooling for CS and Engineering efficiency
- Developing new product features
We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration.
Why This Role Matters
This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting.
Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.
Customer Engineer in London employer: Airspeed
Airspeed is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about AI-driven solutions. Located in a vibrant tech hub, employees benefit from continuous growth opportunities, competitive compensation, and a supportive environment that encourages creativity and professional development. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airspeed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airspeed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airspeed:Your cover letter is your chance to shine! Tell us why you want to work at Airspeed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airspeed!
How to prepare for a job interview at Airspeed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
