At a Glance
- Tasks: Be the go-to person for solving customer tech issues and enhancing their experience.
- Company: Join Airspeed, a trailblazer in AI Revenue Orchestration with a vibrant culture.
- Benefits: Competitive pay, flexible work options, and opportunities for personal growth.
- Other info: Dynamic role with potential for career progression based on your contributions.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience in coding, APIs, and a passion for problem-solving.
The predicted salary is between 37800 - 46200 £ per year.
Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling.
We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.
What You’ll Do
- Be the first point of contact for technically complex customer issues
- Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)
- Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows
- Transform repeated customer requests into scalable, reusable solutions
- Configure and customize customer instances for scalability across accounts
- Translate customer challenges and feedback into actionable product insights
- Partner with Product and Engineering to influence roadmap with real usage data
- Enhance product documentation based on customer interactions
What We’re Looking For
- Proficient in writing production-quality code, scripts, and internal tooling
- Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)
- Strong debugging skills across multiple systems and layers
- Experience working directly with users or customers
- “Builder with empathy” mindset — you care about solving the right problems
- Ability to own problems end-to-end in an early-stage environment
What Success Looks Like
- Customers onboard faster and encounter fewer technical issues
- Increased customer satisfaction and product usage
- Customer-driven improvements delivered into the product regularly
- Engineers spend more time on core products vs. customer-specific work
- Clear, actionable customer feedback consistently informs product decisions
Growth & Progression
This role is not a traditional software engineer track but sits close to the core engineering team. Depending on your impact and interests, growth paths include:
- Shipping bug fixes and automations into the core product
- Building internal tooling for CS and Engineering efficiency
- Developing new product features
We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration.
Why This Role Matters
This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting.
Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.
Customer Engineer in London employer: Airspeed
Airspeed is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about AI-driven solutions. Located in a vibrant tech hub, employees benefit from continuous growth opportunities, competitive compensation, and a supportive environment that encourages creativity and professional development. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a meaningful impact in the industry.
