At a Glance
- Tasks: Be the go-to person for solving customer tech issues and enhancing their experience.
- Company: Join Airspeed, a trailblazer in AI Revenue Orchestration with a vibrant culture.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Other info: Dynamic role with clear paths for growth based on your contributions.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Proficient in coding, debugging, and working with APIs and integrations.
The predicted salary is between 25650 - 31350 £ per year.
Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling. With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale.
We are seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.
What You’ll Do
- Be the first point of contact for technically complex customer issues
- Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)
- Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows
- Transform repeated customer requests into scalable, reusable solutions
- Configure and customize customer instances for scalability across accounts
- Translate customer challenges and feedback into actionable product insights
- Partner with Product and Engineering to influence roadmap with real usage data
- Enhance product documentation based on customer interactions
What We’re Looking For
- Proficient in writing production-quality code, scripts, and internal tooling
- Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)
- Strong debugging skills across multiple systems and layers
- Experience working directly with users or customers
- “Builder with empathy” mindset — you care about solving the right problems
- Ability to own problems end-to-end in an early-stage environment
What Success Looks Like
- Customers onboard faster and encounter fewer technical issues
- Increased customer satisfaction and product usage
- Customer-driven improvements delivered into the product regularly
- Engineers spend more time on core products vs. customer-specific work
- Clear, actionable customer feedback consistently informs product decisions
Growth & Progression
This role is not a traditional software engineer track but sits close to the core engineering team. Depending on your impact and interests, growth paths include:
- Shipping bug fixes and automations into the core product
- Building internal tooling for CS and Engineering efficiency
- Developing new product features
We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration.
Why This Role Matters
This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting. Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.
Engineer in opleiding in London employer: Airspeed Llc
Airspeed is an exceptional employer that fosters a collaborative and innovative work culture, where engineers are empowered to make a real impact on customer success. With a focus on personal growth and development, employees have the opportunity to shape their career paths while working with cutting-edge technology in a dynamic environment. Located in a vibrant tech hub, Airspeed offers unique advantages such as access to a network of industry leaders and a commitment to diversity and inclusion.
