At a Glance
- Tasks: Help customers succeed with our AI platform by solving technical issues and integrating systems.
- Company: Airspeed is revolutionising revenue teams with innovative AI solutions.
- Benefits: Competitive salary, flexible work environment, and opportunities for growth.
- Other info: Join a dynamic team where your contributions directly shape the product's future.
- Why this job: Make a real impact by transforming customer interactions into actionable insights.
- Qualifications: Proficient in coding, APIs, and debugging with a customer-focused mindset.
The predicted salary is between 37800 - 46200 £ per year.
Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling. With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale.
We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.
What You’ll Do
- Be the first point of contact for technically complex customer issues
- Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)
- Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows
- Transform repeated customer requests into scalable, reusable solutions
- Configure and customize customer instances for scalability across accounts
- Translate customer challenges and feedback into actionable product insights
- Partner with Product and Engineering to influence roadmap with real usage data
- Enhance product documentation based on customer interactions
What We’re Looking For
- Proficient in writing production-quality code, scripts, and internal tooling
- Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)
- Strong debugging skills across multiple systems and layers
- Experience working directly with users or customers
- “Builder with empathy” mindset — you care about solving the right problems
- Ability to own problems end-to-end in an early-stage environment
What Success Looks Like
- Customers onboard faster and encounter fewer technical issues
- Increased customer satisfaction and product usage
- Customer-driven improvements delivered into the product regularly
- Engineers spend more time on core products vs. customer-specific work
- Clear, actionable customer feedback consistently informs product decisions
Growth & Progression
This role is not a traditional software engineer track but sits close to the core engineering team. Depending on your impact and interests, growth paths include:
- Shipping bug fixes and automations into the core product
- Building internal tooling for CS and Engineering efficiency
- Developing new product features
We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration.
Why This Role Matters
This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting. Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.
Engineer gezocht in London employer: Airspeed Llc
Airspeed is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. As a Customer Success Engineer, you'll have the opportunity to make a real impact by helping customers integrate and succeed with our cutting-edge AI platform, all while enjoying a supportive environment that fosters personal and professional growth. With a focus on employee development and a commitment to diversity, Airspeed is dedicated to empowering its team members to thrive in their roles and contribute to the company's success.
