At a Glance
- Tasks: Manage logistics and customer communications for critical shipments using our innovative platform.
- Company: Join Airspace, a leading tech-enabled freight forwarder transforming global logistics.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a passionate team dedicated to innovation and excellence.
- Why this job: Make a real impact in time-critical logistics while working with cutting-edge technology.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 31000 - 39000 £ per year.
Company Overview
Airspace is a tech‑enabled freight forwarder redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, and with offices in Amsterdam, Frankfurt, Stockholm, London, and other global locations, Airspace leverages AI and machine learning to coordinate logistics across a worldwide network of drivers and airlines. The company transports mission‑critical shipments such as organs for transplant and parts for critical machinery, earning recognition as a CNBC Disruptor 50 company and an innovation leader. Airspace has raised more than $140 million from investors including Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. Airspace has been rated one of America’s best Startup Employers and is rapidly scaling. We are looking for motivated individuals who want to make an impact every day in reshaping time‑critical logistics.
Responsibilities
- Operating the Airspace Platform
- Set up new orders by adhering to standard work practices and client‑specific SOP instructions
- Rapidly move from one critical task to another
- Accurately confirm job milestones are completed correctly and on time
- Navigate and interpret airline booking and tracking websites
- Follow all process and communication standards within multiple platforms
- Review all communications provided throughout the company platforms and remain independently informed
- Proactive Customer Updates
- Professionally relay delays, issues, and updates with customers through verbal and written communication
- Anticipate and address factors such as weather and traffic, offering alternative solutions to meet or beat required delivery times
- Escalate issues early and appropriately
- Intuitive Problem Solving
- Route shipments according to customer requirements
- Book new AWBs via electronic or verbal communication
- Update, manage, or change airway bills using initial or tenured training
- Source driver coverage for any segment of an order
- Apply training and knowledge to develop out‑of‑the‑box solutions to common or uncommon issues
- Follow escalation procedures and guidance provided by senior team members to assist in issue resolution
- Understand import and export processes and requirements
- Interpret, create, and audit documentation for international travel (air and land)
- Demonstrate urgency with milestone updates, delays, QPT/QDT, etc.
- Handling All Inbound and Outbound Communications
- Timely acknowledge and act on all email, phone, and text requests
- Consistently meet all minimum metric expectations for phone availability and acceptance
- Use communication platform statuses properly
- Place manual orders for customers via inbound calls and emails
- Identify and resolve issues surfaced through inbound phone calls, texts, and emails
- Escalate using the correct escalation methods for timely resolution when necessary
- Maintaining Balanced Level of Performance
- As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry‑level position. Expectations will increase with each advancement and will be communicated by your direct supervisor.
Compensation
£31,000 – £39,000 annual salary
Core Values
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
- We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
EEO Statement
Airspace is proud to be an Equal Employment Opportunity and affirmatively action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability status, or any other legally protected characteristics. Airspace participates in the E‑Verify program for all locations.
Application Notes
For this role, acquisition of recruitment agencies is not appreciated, thank you for your understanding.
Operations Specialist I, High-Tech (UK) in London employer: Airspace
Airspace is an exceptional employer, offering a dynamic work environment in Greater London where innovation and collaboration thrive. Employees benefit from competitive salaries, comprehensive growth opportunities, and a culture that values initiative and problem-solving, making it an ideal place for those seeking meaningful and rewarding careers in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist I, High-Tech (UK) in London
✨Get Involved in Local Logistics Events
Keep an eye out for local logistics conferences and networking events. These are great places to meet professionals in the field, build connections, and hear about entry-level opportunities directly from hiring managers. Plus, they often have guest speakers who can give you inside info on what companies like Airspace are looking for!
✨Join Online Communities and Forums
Dive into online logistics communities, like LinkedIn groups or industry-specific forums. We can learn a ton from discussions about trends, challenges, and latest technologies. Being an active member can put you on the radar of recruiters from companies like Airspace who are looking for fresh talent!
✨Utilise Career Services at Uni
If you’re a recent grad or still in school, don’t overlook your university’s career services. They often have connections with local businesses and might know about entry-level roles at places like Airspace before they hit the job boards. Plus, they can help you polish your interview skills!
✨Keep Your Application Sharp and Ready
When applying for entry-level positions, make sure your application is tailored for each role at Airspace. Highlight any relevant coursework, internships, or part-time jobs that show off your logistics know-how. And remember, applying through our website gives you a better chance of landing that sweet entry-level gig!
We think you need these skills to ace Operations Specialist I, High-Tech (UK) in London
Some tips for your application 🫡
Highlight Relevant Coursework:When applying for an entry-level position in logistics and supply chain, make sure to mention any related coursework or projects from your studies. This could showcase your understanding of key concepts and give us a glimpse of how you've applied your knowledge practically.
Emphasise Attention to Detail:Logistics relies heavily on precision and attention to detail. In your CV or cover letter, share examples of times when your carefulness made a difference — think about any internships or group projects where these skills were essential. It’s a big plus for us at Airspace!
Show Your Eagerness to Learn:As this is an entry-level position, we want to know you’re keen to develop your skills. In your cover letter, express your motivation to grow in the logistics field and mention any relevant online courses, certifications, or workshops you've completed. We love a proactive candidate!
Use Clear and Structured Documents:Make sure your CV and cover letter are clear and well-organised. Logistics involves a lot of process management, so demonstrating your ability to communicate information succinctly can set you apart. Align your documents to be as straightforward and to-the-point as possible to make a great impression on us at Airspace.
How to prepare for a job interview at Airspace
✨Know Your Supply Chain Basics
Brush up on fundamental concepts of logistics and supply chain management. We might get questions about inventory management, distribution channels, and transport methods, so be ready to explain these concepts in simple terms. This will show that you’ve got a solid foundation and are keen to learn more!
✨Familiarise with Relevant Software
Get comfortable with logistics management tools like SAP or Oracle Transportation Management. Even if the role is entry-level, showing that you have a basic understanding of these systems can set you apart from other candidates. We can look up tutorials or demos online to help us get a grip on these platforms!
✨Show Enthusiasm for Learning
As this is an entry-level role, companies like Airspace are likely looking for potential and passion over extensive experience. Be ready to discuss why you’re excited about starting a career in logistics and how eager you are to learn on the job. Share any relevant coursework or projects from your studies that sparked your interest.
✨Prepare for Scenario Questions
Interviewers in logistics often ask about how we would handle specific challenges, like inventory shortages or delivery delays. Think about scenarios you’ve encountered (even in projects) and how you would solve them. We want to demonstrate our problem-solving skills and ability to manage stress during these discussions!
