At a Glance
- Tasks: Set up and track time-sensitive orders, ensuring smooth logistics operations.
- Company: Join Airspace, a leader in AI-driven logistics with a global impact.
- Benefits: Competitive pay, growth opportunities, and a chance to make a real difference.
- Other info: Dynamic team culture focused on innovation and collaboration.
- Why this job: Be part of a mission that saves lives and transforms logistics.
- Qualifications: Strong problem-solving skills and attention to detail required.
The predicted salary is between 30000 - 40000 € per year.
Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission‑critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time‑critical logistics.
Overview
Primary Focus: To set up all new orders containing the most time‑sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.
Importance of Role
The operations team is the backbone of our company and by working on the front lines you represent, first‑hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!
Responsibilities
- Must be able to perform all Responsibilities included in the Operations Specialist II Job Description
- Advanced Problem Solving
- Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
- Ability to assist in resolving team member escalations and questions
- Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals
- Expert on all International regulations, Import, and Export requirements
- Ability to understand big picture decisions for customers balancing service with customer margins.
- Ability to balance speed, cost, and customer impact without defaulting to escalations.
- Balancing cost of service quality and expectations with margin.
- Minimal to no errors & service failures
- Make educated decisions under pressure
- Anticipate problems before they surface and act early
- Operating the Airspace Platform
- Hold and maintain Dangerous Goods Certification
- Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures.
- Assist in resolving team member inquiries for DG flagged orders
- Gain knowledge of additional sector processes
- Provide SOP guidance hand in hand with leadership
- Uphold team expectations leading by example
Maintaining Balanced Level of Performance
As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.
Core Values:
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
- We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
About Airspace:
From life‑saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time‑sensitive shipments on time, every time. Our proprietary AI‑powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time‑critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world‑class operations team, Airspace is on a hypergrowth trajectory while remaining hyper‑focused on the needs of our customers and team members. With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers.
Airspace is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.
Operations Specialist III - UK UK employer: Airspace Technologies, Inc.
Airspace is an exceptional employer that fosters a collaborative and innovative work culture, where every team member plays a vital role in delivering mission-critical packages. With a strong focus on employee growth, we provide ample opportunities for advancement within our rapidly expanding global network, particularly from our European headquarters in Amsterdam. Join us to make a meaningful impact in the logistics industry while enjoying the benefits of working with cutting-edge technology and a passionate team dedicated to excellence.
Contact Detail:
Airspace Technologies, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist III - UK UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Airspace on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Operations Specialist III role.
✨Tip Number 2
Prepare for the interview by understanding Airspace's mission and values. Be ready to discuss how your skills can help us make an impact in time-critical logistics. Show that you’re passionate about what we do!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves advanced problem-solving, think of examples from your past where you’ve successfully resolved issues under pressure. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Operations Specialist III - UK UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Specialist III role. Highlight your relevant experience and skills that align with our mission of delivering time-critical logistics.
Show Your Passion:We love seeing candidates who are genuinely passionate about what we do. Share your enthusiasm for logistics and how you can contribute to making an impact in this field.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Airspace Technologies, Inc.
✨Know Your Stuff
Familiarise yourself with Airspace's mission and values. Understand the importance of time-sensitive logistics and how your role as an Operations Specialist III fits into that. Be ready to discuss how your skills can contribute to their goal of delivering critical packages efficiently.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Highlight your ability to make educated decisions under pressure, especially when balancing speed, cost, and customer impact. This will demonstrate your readiness for the challenges you'll face at Airspace.
✨Emphasise Teamwork
Airspace values collaboration, so be sure to share experiences where you worked effectively within a team. Discuss how you’ve contributed to a positive team environment and how you can embody the 'One Team' spirit they cherish.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, culture, and future goals. This shows your genuine interest in the role and helps you assess if Airspace is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
