At a Glance
- Tasks: Manage time-sensitive orders and provide proactive updates to customers.
- Company: Join Airspace, a leader in AI-driven logistics with a global impact.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a passionate team dedicated to innovation and excellence.
- Why this job: Make a real difference by handling critical shipments that save lives.
- Qualifications: Strong problem-solving skills and attention to detail required.
The predicted salary is between 35000 - 45000 £ per year.
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time‑critical logistics.
Overview Primary Focus: To set up all new orders containing the most time‑sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.
Importance of Role: The operations team is the backbone of our company and by working on the front lines you represent, first‑hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!
Responsibilities:
- Advanced Problem Solving
- Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
- Ability to assist in resolving team member escalations and questions
- Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals
- Expert on all International regulations, Import, and Export requirements
- Ability to understand big picture decisions for customers balancing service with customer margins
- Ability to balance speed, cost, and customer impact without defaulting to escalations
- Balancing cost of service quality and expectations with margin
- Minimal to no errors & service failures
- Make educated decisions under pressure
- Anticipate problems before they surface and act early
Operating the Airspace Platform:
- Hold and maintain Dangerous Goods Certification
- Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures
- Assist in resolving team member inquiries for DG flagged orders
- Gain knowledge of additional sector processes
- Provide SOP guidance hand in hand with leadership
- Uphold team expectations leading by example
Maintaining Balanced Level of Performance: As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor. Must be able to perform all Responsibilities included in the Operations Specialist II Job Description.
Core Values:
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
- We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
About Airspace: From life‑saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time‑sensitive shipments on time, every time. Our proprietary AI‑powered platform is the most advanced of its kind - awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time‑critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world‑class operations team, Airspace is on a hypergrowth trajectory while remaining hyper‑focused on the needs of our customers and team members. With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers.
Operations Specialist III, High-Tech (UK) New UK employer: Airspace Technologies, Inc.
Airspace is an exceptional employer that fosters a collaborative and innovative work culture, where every team member plays a crucial role in delivering mission-critical logistics. With a strong focus on employee growth, we provide ample opportunities for advancement within our rapidly expanding global network, all while being part of a company that values transparency, passion, and making a positive impact. Located in the vibrant city of London, employees benefit from a dynamic environment that encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful contribution.
Contact Details:
Airspace Technologies, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist III, High-Tech (UK) New UK
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Airspace Technologies, Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Airspace Technologies, Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Airspace Technologies, Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Specialist III, High-Tech (UK) New UK
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Airspace Technologies, Inc.:This is your chance to really connect with the team at Airspace Technologies, Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Airspace Technologies, Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Airspace Technologies, Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Airspace Technologies, Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Airspace Technologies, Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
