Strategic Consultant (Customer Onboarding & Strategic Projects) in London

About Airship

Airship is trusted by the world's leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship's no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

About the Role

Drive customer success from day one as a Strategic Consultant who transforms new Airship customers into platform power users. You'll lead high-impact onboarding projects and strategic initiatives that connect business goals to measurable marketing outcomes, working with global brands to accelerate their mobile-first customer engagement strategies. As the primary project lead for strategic initiatives, you'll ensure clear planning, execution, and delivery of measurable results while partnering with Technical Services, Account Management, and Pre-Sales teams. This role offers direct exposure to thousands of the world's most admired companies and the opportunity to build expertise in cutting-edge mobile marketing and AI orchestration technologies.

What You'll Do

• Strategic Customer Onboarding

• Lead strategic onboarding projects aligning platform configuration, data design, and initial use cases to customer goals.
• Facilitate critical sessions including Discovery & Alignment, Data Structure & Use Case Validation, and Success Measurement in partnership with Technical Services.
• Translate marketing objectives into actionable platform configurations and campaign strategies.
• Ensure milestone readiness from SDK implementation through campaign launch and go-live success.

• Drive POC, trial, and adoption acceleration projects to demonstrate and expand customer value.
• Support at-risk accounts through targeted interventions focused on use case activation and lifecycle optimization.
• Partner on data-driven Business Reviews to identify growth and expansion opportunities.
• Manage multiple concurrent projects delivering measurable outcomes within defined timelines.

• Ensure unified customer experience across onboarding and post-onboarding phases through cross-functional partnership.
• Capture learnings and improve processes for onboarding and strategic delivery.
• Contribute to best-practice materials for strategic project delivery.

What We're Looking For

• 5+ years of experience in project management, consulting, or marketing management within SaaS, CRM, or marketing technology environments.
• Proven track record leading cross-functional customer projects combining technical implementation and marketing strategy.
• Strong customer lifecycle marketing expertise with ability to map data, use cases, and campaigns to business objectives.
• Strategic translation abilities - convert business goals into technical and operational requirements.
• Excellent verbal and written communication skills with strong storytelling skills.
• Demonstrated ability to collaborate effectively across customer-facing, technical, and internal teams in fast-paced environments.
• Workshop facilitation experience with structured customer engagements, executive check-ins, and success reviews.
• Analytical and organizational excellence - manage details while maintaining strategic focus.
• Comfortable leveraging AI-powered tools and large language models (LLMs) to accelerate strategic project delivery — including building customer experience mock-ups, crafting strategic narratives, and enhancing presentation quality.
• Collaborative mindset for fast-paced, cross-functional environments.
• Ability to travel up to 20% for customer engagement opportunities.

Technical Knowledge

• Marketing automation platform experience (Airship, Salesforce, Adobe, Oracle, Braze preferred).
• Multi-channel marketing understanding across mobile app, SMS, wallet, web, and email channels.
• Data mapping and analytics familiarity to support insights and reporting.

We'd Be Delighted If You Also Have

• Proficiency in French or German strongly preferred.
• Email marketing channel experience.

Work Location & Travel Requirements

Airship's 'Digital First' approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Air office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 20% travel based on business needs or as requested by your manager.

Compensation

The starting base pay range for this position is: £65,000 - £75,000 GBP per year. Airship's compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. Some roles may also be eligible for commission, bonus, or other performance incentives. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation.

Candidates outside of the U.S. can view Airship's Privacy Statement here.

Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with "@airship.com".

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.