Associate Strategic Consultant in London

Airship is trusted by the world's leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross‐channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship's no‐code, AI‐powered platform was designed with non‐technical, growth‐focused teams in mind, making it easy to create, test and orchestrate hyper‐personalized experiences across all channels.

With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

Airship's Strategic Services team partners with some of the world's most recognizable brands to bring their mobile and cross‐channel engagement strategies to life. This team brings together strategy, execution, and analytics across four key pillars — strategic platform enablement, mobile strategy and optimization, experience delivery, and reporting & insights services.

Our team of expert digital marketers and trusted advisors helps customers get the most from the Airship platform — from shaping mobile‐first marketing strategies to delivering and optimizing campaigns that drive measurable impact. This role offers an exciting opportunity to develop strategic consulting skills within a dynamic and supportive environment. As an Associate Strategic Consultant, you will play a key role in transforming data and insights into actionable strategies, helping to uncover opportunities, synthesize complex information, and build strategic frameworks that shape client engagements.

This role requires an analytical mindset, a knack for structured problem‐solving, and the ability to contribute high‐quality, impactful content that accelerates exceptional customer outcomes.

• Support Diagnosis and Discovery: Conduct preparatory research and gather information (e.g., brand/channel audits, market insights, competitor analysis) to support discovery phases led by senior consultants.
• Methodology Application: Apply a growing understanding of marketing channels, segmentation, and communication strategy to project tasks.
• Documentation Support: Prepare and refine internal and client‐facing education and presentation content and materials.
• Project Execution: Own discrete project tasks or sub‐workstreams, ensuring timely and accurate completion, and developing your time and project management skills.
• Presentation Development: Contribute to the creation of presentations, proposals, knowledge assets, and structuring data and narratives for internal and client content, workshops, or strategy sessions.
• Platform Proficiency: Develop proficiency with Airship's User Interface (UI) to contribute actionable recommendations and translate complex customer use cases into live campaigns.
• Data Collection and Organization: Identify data needs, gather, and organize client performance and campaign data that underpin strategic recommendations.
• Basic Analytics Application: Apply native platform analytics and external tools (e.g., Excel, reporting dashboards) for data analysis, integrating project outputs and broader market trends to uncover strategic insights for client projects.
• High‐Impact Reporting: Generate and present data and insights in a clear format and simple narrative that contributes directly to impact measurement and reporting to secure customer buy‐in and drive recommendation adoption.
• Internal Communication: Actively collaborate and communicate with Strategic Consultants, Technical Consultants, and Account Managers to ensure cross‐functional alignment and smooth project delivery.
• Team Support: Contribute to team initiatives and readiness, supporting activities such as strategic inputs for proposals, developing documentation and knowledge management, and building new team content, processes, insights, or methodologies.
• Continuous Learning: Stay current on Airship features, digital marketing and technology trends, and best practices to support ongoing professional growth and internal knowledge sharing.

• Experience: 1–3 years of relevant professional experience (e.g., project work in marketing, communications, consulting, or related fields).
• Communication: Strong written, verbal, and interpersonal communication skills and a foundational knowledge in compelling presentation and visual storytelling.
• Marketing Knowledge: Basic understanding of owned marketing channels (email, mobile, web, SMS) and familiarity with key customer experience principles.
• Teamwork: Able to collaborate effectively with diverse teams (account management, technical, support, product, and marketing).
• Agility: Maintains focus and manages priorities effectively in a dynamic environment.
• Problem Solving: Curious and customer‐focused mindset, proactively asking questions and connecting project inputs and ideas for actionable solutions.
• AI & Innovation: Familiarity with, or openness to learning, AI tools and large language models (LLMs) to enhance research, content creation, presentation development, and customer experience mock‐ups.

• Digital marketing channel experience (not social or paid).

Airship's 'Digital First' approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 20% travel based on business needs or as requested by your manager.

The starting base pay range for this position is: $65,000 - $73,000 USD per year. Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with "@airship.com". Airship's compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. Some roles may also be eligible for commission, bonus, or other performance incentives. Airship believes that employees should have the opportunity to benefit from value‐creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation.

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.