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For Companies At a Glance
- Tasks: Lead commercial strategy and drive revenue growth for top brands using innovative tech.
- Company: Join Airship, a leader in customer experience solutions trusted by major brands.
- Benefits: Enjoy remote work, flexible time off, stock options, and wellness support.
- Why this job: Make a real impact on customer experiences while growing your career in a dynamic environment.
- Qualifications: 5+ years in SaaS sales with strong negotiation and strategic planning skills.
- Other info: Fully remote role with opportunities for travel and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels.
The Growth Manager leads the commercial strategy for Airship’s Enterprise customers and plays a key role in driving revenue growth across the customer base. You own the commercial lifecycle from expansion planning through negotiation and contract execution. You are responsible for pricing, packaging, commercial positioning, and ensuring predictable and successful renewal and expansion outcomes. You partner closely with Client Experience Managers (CXM), who own the customer relationship, adoption, and value realization. CXMs surface insights, value stories, risks, and signals that support commercial timing. You turn those insights into clear strategies and outcomes that expand Airship’s footprint and protect existing revenue.
What You’ll Do
- Own commercial strategy and performance for assigned Enterprise accounts
- Lead all commercial motions, including pricing, packaging, proposal creation, negotiation, and contract execution
- Develop renewal and expansion plans that align with customer value, usage patterns, and strategic goals
- Drive renewal readiness by tracking key dates, securing timely signatures, and removing blockers to keep renewals on schedule
- Chase outstanding invoices with customers and coordinate internally to ensure payment is received
- Analyze adoption trends, product usage, and whitespace to identify high-value upsell and cross-sell opportunities
- Partner closely with Client Experience Managers to understand customer health, value delivery, risks, and expansion readiness
- Participate in strategic business reviews by presenting commercial insights, renewal and expansion considerations, and long-term commercial recommendations that align with customer value and business objectives
- Create commercial proposals, order forms, and deal structures that meet customer needs while supporting Airship’s revenue objectives
- Manage forecasting, pipeline accuracy, and weekly bookings reporting to support planning and decision-making
- Collaborate with Product, Legal, Finance, Solutions, and Data teams to remove deal blockers and accelerate execution
- Build business cases for expansions using customer outcomes, ROI insights, and product value
- Represent customer needs and competitive insights internally to influence pricing strategy and product direction
- Ensure CRM data is accurate and up to date for forecasting, pipeline visibility, and internal alignment
- Communicate commercial insights, risks, and recommendations to senior leadership and cross-functional teams
- Support strategic initiatives that improve renewal performance, expansion rates, and overall revenue growth
- Travel as needed to attend customer meetings, executive discussions, and commercial negotiations
- Maintain accurate CRM documentation for pipeline, forecasts, and commercial activities
What We’re Looking For
- 5+ years of experience in SaaS sales, account management, or commercial roles with responsibility for revenue outcomes
- Strong negotiation and pricing skills with the ability to structure deals that meet both customer and business needs
- Extensive track record of achieving revenue goals and driving commercial success
- Ability to think strategically, plan long-term, and execute against near-term objectives
- Proven ability to build trust and create strong relationships at the executive level
- Demonstrated success selling to C-level and multi-level stakeholders within complex enterprise organizations
- Strong communication and presentation skills, with the ability to lead internal and external meetings and executive briefings
- Experience in analyzing customer usage and identifying whitespace opportunities and expansion pathways
- Ability to collaborate effectively with legal, finance, product, and solutions teams to move deals forward
- Familiarity with marketing technology, software, and mobile engagement platforms
- Proficiency with CRM systems such as Salesforce and comfort managing forecasting and opportunity pipelines
- Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
Work Location & Travel Requirements
Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. This position is fully remote and may require up to 15% travel based on business needs or as requested by your manager.
Compensation
This role offers stock options, providing a direct opportunity to share in Airship’s success. Medical insurance options for you and your dependents, flexible time off, paid holidays, paid parental leave, and paid volunteer time off are also included.
Hiring Commitment
Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees.
Growth Manager employer: Airship
Contact Detail:
Airship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Growth Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Growth Manager role.
✨Tip Number 2
Prepare for those interviews by researching Airship and its clients. Understand their challenges and how you can contribute to their growth. We want to see you shine with insights during your discussions!
✨Tip Number 3
Practice your negotiation skills! As a Growth Manager, you’ll need to showcase your ability to structure deals. Role-play with a friend or mentor to get comfortable with the process before you step into the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Growth Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Growth Manager role. Highlight your experience in SaaS sales and any relevant achievements that align with Airship's goals. We want to see how you can drive revenue growth and customer loyalty!
Showcase Your Negotiation Skills: Since negotiation is key for this role, share specific examples of successful deals you've closed or complex negotiations you've navigated. We love seeing how you’ve turned insights into strategies that led to commercial success.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your skills and experiences. We appreciate a well-structured application that makes it easy for us to see your potential!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing candidates who follow the process!
How to prepare for a job interview at Airship
✨Know Your Numbers
As a Growth Manager, you'll need to demonstrate your understanding of revenue metrics and commercial performance. Brush up on key figures from your previous roles, such as revenue growth percentages, upsell rates, and customer retention stats. Being able to discuss these numbers confidently will show that you have the commercial acumen they’re looking for.
✨Master the Art of Negotiation
Negotiation skills are crucial for this role. Prepare by reviewing successful negotiation tactics you've used in the past. Think about how you can structure deals that benefit both the customer and the company. Practising mock negotiations with a friend can help you articulate your strategies clearly during the interview.
✨Understand Customer Value
Airship is all about delivering value to customers. Familiarise yourself with their platform and think about how you can enhance customer experiences. Be ready to discuss how you’ve previously identified customer needs and turned insights into actionable strategies that drove growth.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your ability to communicate effectively with different stakeholders, especially at the executive level, to ensure everyone is aligned towards common goals.