At a Glance
- Tasks: Own customer relationships and drive growth in the hospitality sector.
- Company: Join Airship/Toggle, a leading SaaS company transforming guest experiences.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Dynamic team culture focused on ownership and success.
- Why this job: Make a real impact in a collaborative, innovative environment with cutting-edge AI tools.
- Qualifications: Strong commercial acumen and excellent relationship-building skills.
The predicted salary is between 45000 - 50000 £ per year.
Are you a commercially sharp professional ready to own customer relationships and drive growth? Airship / Toggle has an exciting opportunity!
Location: Hybrid Sheffield, S2 5QX (4 days in the office) or London (Remote) - Occasional travel to client sites required.
Hours: 37.5 hours a week.
Base Salary: £28,000 - £38,000 depending on experience and location. London-based roles attract a weighting to reflect cost of living.
About Us:
Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK.
We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers.
We're also an AI-first team. We believe the best people are the ones who embrace new tools and actively look for smarter, faster ways to do great work - and we invest in making that possible.
The Role:
We're looking for a Commercial Account Manager to join our growing Customer Success team.
Commercial Account Manager (Contract) in Sheffield employer: Airship Services
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for professionals looking to make a meaningful impact in the hospitality sector. With a focus on employee growth and development, team members are encouraged to embrace new technologies and contribute to the success of our customers. Located in vibrant Sheffield or offering remote options in London, we provide a supportive work environment with competitive salaries and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Manager (Contract) in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airship Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airship Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Account Manager (Contract) in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airship Services:Your cover letter is your chance to shine! Tell us why you want to work at Airship Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airship Services!
How to prepare for a job interview at Airship Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
