At a Glance
- Tasks: Build genuine relationships and drive growth for top-tier hospitality clients.
- Company: Join Airship/Toggle, a leading SaaS company in the hospitality sector.
- Benefits: Enjoy 33 days holiday, flexible working, health insurance, and more!
- Other info: Embrace a culture of collaboration and innovation with excellent career growth.
- Why this job: Make a real impact while using AI tools to enhance customer experiences.
- Qualifications: Experience in B2B client management and strong communication skills.
The predicted salary is between 28000 - 38000 € per year.
Are you the kind of person who builds genuine relationships, thinks strategically about what customers actually need, and gets real satisfaction from helping businesses thrive? Airship / Toggle has an exciting opportunity!
Location: Hybrid Sheffield, S2 5QX (4 days in the office) or London (Remote)
Hours: 37.5 hours a week
Base Salary: £28,000 - £38,000 depending on experience and location. London-based roles attract a weighting to reflect cost of living.
About Us:
Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers. We're also an AI-first team. We believe the best people are the ones who embrace new tools and actively look for smarter, faster ways to do great work - and we invest in making that possible.
The Role:
We’re looking for a Strategic Account Manager to be the trusted face of Airship for our most valuable Plus and Expert tier customers. This isn't a typical account management role; you’re not just keeping customers happy, you’re becoming a trusted partner to their team. You’ll build deep, long-term relationships with senior stakeholders, help them unlock maximum value from Airship and Toggle, and work hand-in-hand with our Commercial Account Managers to drive growth. This is a role for someone who is naturally curious, relationship-driven, and excited about using AI tools to work smarter, thinking bigger and delivering more for every customer they touch.
What you’ll do:
- Serve as the primary point of contact for a portfolio of Plus and Expert tier customers, building trust-based relationships with key stakeholders from day-to-day users to senior decision makers.
- Develop and maintain tailored success plans for each customer aligned to their business goals, proactively sharing product updates, best practices and new features.
- Identify early signs of disengagement or risk and take proactive action to address them before they escalate.
- Work closely with Commercial Account Managers to identify upsell and cross-sell opportunities and pass qualified opportunities in a timely manner.
- Serve as the voice of customers internally, sharing insights with Product, Support and Marketing to inform decisions.
- Actively apply AI tools to improve the quality and efficiency of your customer work and help shape how we use AI as a team.
About you:
- A proven relationship builder with demonstrable experience managing senior-level client relationships in a B2B context.
- A strategic thinker who deeply understands customer business needs and can connect their goals to our product capabilities.
- An exceptional communicator, confident presenting to senior stakeholders and training users.
- Proactive and solution-oriented, pre-empting problems rather than waiting for them to arise.
- Highly organised with the ability to manage multiple high-priority accounts with structured cadences and consistent follow-through.
- AI-curious and proactive, exploring new tools and finding ways to work smarter without needing to be shown.
Benefits:
- 33 Days Holiday (incl. bank holidays) - increases with length of service.
- An extra day off for your birthday.
- Buy and sell holidays.
- Flexible hybrid working.
- Vitality Health Insurance.
- Company pension scheme.
- Cycle to work scheme.
- Electric car scheme - salary sacrifice.
- 2 paid volunteering days.
- Access to counselling and advice via our EAP.
- Free fruit, cereal, yoghurts and refreshments in the office.
If you’re ready to build deep relationships with some of the UK's best hospitality businesses, drive real impact across a premium portfolio, and bring an AI-first mindset to everything you do, we’d love to hear from you! We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds. The successful candidate will need to have the right to work in the UK. Please note that we are unable to provide sponsorship for this role.
Strategic Account Manager in Yorkshire employer: Airship Services Ltd
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a Strategic Account Manager to thrive. With a strong focus on employee growth, the company offers generous benefits such as 33 days of holiday, flexible hybrid working, and health insurance, all while empowering team members to leverage AI tools for smarter work. Located in Sheffield or London, employees enjoy a vibrant work environment that prioritises meaningful relationships and impactful contributions to the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager in Yorkshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building genuine relationships can open doors you didn’t even know existed.
✨Tip Number 2
Research the company inside out. Understand their mission, values, and recent developments. This will not only help you tailor your conversations but also show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points during interviews!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Strategic Account Manager. Focus on your relationship-building abilities and strategic thinking. The more confident you are in presenting yourself, the better your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Strategic Account Manager in Yorkshire
Some tips for your application 🫡
Show Your Relationship-Building Skills:In your application, highlight your experience in building genuine relationships. We want to see how you've connected with clients and stakeholders in the past, so share specific examples that demonstrate your ability to foster trust and collaboration.
Think Strategically:Make sure to showcase your strategic thinking skills. Explain how you've identified customer needs and aligned them with business goals. We love candidates who can think outside the box and connect the dots between our products and customer success.
Be Proactive and Solution-Oriented:We appreciate a proactive approach! In your written application, mention instances where you anticipated challenges and took action before they escalated. This will show us that you're not just reactive but also a forward-thinker who can drive results.
Embrace AI Tools:Since we're an AI-first team, let us know how you've used AI tools in your previous roles. Share any experiences where you’ve leveraged technology to improve efficiency or enhance customer interactions. This will help us see your fit within our innovative culture.
How to prepare for a job interview at Airship Services Ltd
✨Know Your Customers
Before the interview, research Airship/Toggle's key customers and their needs. Understand how the company’s SaaS solutions can enhance guest experiences in the hospitality sector. This will help you demonstrate your strategic thinking and relationship-building skills.
✨Showcase Your Communication Skills
Prepare to discuss your experience in managing senior-level client relationships. Use specific examples that highlight your ability to communicate effectively with stakeholders. Practising your presentation skills can also help you feel more confident when discussing complex ideas.
✨Be AI-Curious
Since the role emphasises an AI-first mindset, come prepared with examples of how you've used AI tools in previous roles. Discuss any innovative ways you've applied technology to improve customer engagement or operational efficiency, showing that you're proactive and solution-oriented.
✨Demonstrate Proactivity
Think of scenarios where you identified potential issues before they escalated. Be ready to share these examples during the interview to illustrate your proactive approach. This aligns perfectly with the company's focus on building trust-based relationships and ensuring customer success.
