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- Tasks: Manage technical setups and solve complex problems for our hospitality clients.
- Company: Join Airship/Toggle, a leading SaaS company in the hospitality sector.
- Benefits: Enjoy 33 days holiday, flexible working, health insurance, and more!
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping clients enhance their guest experiences.
- Qualifications: SQL skills and a knack for translating tech into friendly solutions.
The predicted salary is between 26228 - 26228 £ per year.
Are you a logical thinker who loves diving into data, solving technical puzzles, and making complex systems feel effortless for customers? Airship/Toggle have an exciting opportunity for a Technical Success Executive to join the team!
Location: Sheffield, S2 5QX (4 days in the office), Hybrid
Hours: 37.5 hours a week
Job Type: Full Time, Permanent
Salary: £26,228 per annum
About Airship/Toggle: Airship/Toggle is a leading hospitality SaaS company on a mission to help our hospitality customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for our clients. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers.
Technical Success Executive - The Role:
We’re looking for a Technical Success Executive to join our Customer Success Team and act as the vital bridge between technical execution and customer support. You’ll be the "heavy lifter" for our technical account management - handling setups, configurations, and data management - while acting as a critical escalation point for our Support team. You don’t need to be a developer, but you do need to be SQL-literate and have a knack for translating "tech-speak" into friendly, actionable solutions for our hospitality clients.
What you’ll do:
- Technical Implementation: Manage the technical lifecycle of customer accounts, using SQL to handle data, run queries, and ensure configurations are performed with high precision.
- Problem Solving & Escalation: Act as the go-to for deeper technical issues, performing root-cause troubleshooting to find the most efficient path to a fix.
- Bridge the Gap: Translate complex technical concepts into clear, friendly, and actionable language that empowers our customers.
- Operational Excellence: Manage a high volume of varied tasks without letting quality drop, maintaining meticulous records of technical changes.
- Documentation: Contribute to internal guides to help the wider team understand technical processes.
- Collaborate: Work closely with the Technical Success Lead and the wider Success team to ensure no detail is overlooked.
About you:
- Technically Minded: You have a natural affinity for systems, logic, and how things work.
- SQL Competence: Confidence with SQL is essential for this role to manage data and run queries.
- Great Communicator: You can explain complex technical concepts to non-technical people without losing the human touch.
- Problem Solver: You genuinely enjoy getting to the root of a problem and won’t stop until you’ve found the solution.
- Detail Oriented: You have a high bar for quality and take pride in precise, accurate work.
- Resilient Multi-tasker: You’re comfortable juggling multiple priorities and deadlines in a fast-paced environment.
Our Values:
- Positive Impact: Bring energy and optimism to every challenge. Leave customers and colleagues feeling better than when you found them.
- Own it, Together: Take full responsibility for your technical tasks while collaborating openly with the wider team.
- Thoughtful Excellence: Deliver high-quality, precise work. In technical success, the small details make the biggest difference.
Our Benefits:
- 33 Days Holiday (incl. bank holidays) - increases with length of service.
- An extra day off for your birthday.
- Buy and sell holidays.
- Flexible hybrid working.
- Vitality Health Insurance.
- Company pension scheme.
- Cycle to work scheme.
- 2 paid volunteering days.
- Access to counselling and advice via our EAP.
Ready to apply? If you’re ready to dive into the data, solve complex problems, and help our hospitality clients succeed, we want to hear from you! We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds. The successful candidate will need to have the right to work in the UK.
Please note that we are unable to provide sponsorship for this role. To submit your CV for this exciting opportunity click Apply now!
Technical Success Executive employer: Airship Services Ltd
Contact Detail:
Airship Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Executive
✨Tip Number 1
Get to know the company inside out! Research Airship/Toggle's mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your SQL skills! Since this role requires SQL competence, brush up on your data handling and query running. You could even prepare a few examples of how you've used SQL to solve problems in the past.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of specific instances where you've tackled technical challenges and how you communicated those solutions to non-technical folks. This will highlight your ability to bridge the gap between tech and customer needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to our mission of delivering exceptional guest experiences.
We think you need these skills to ace Technical Success Executive
Some tips for your application 🫡
Show Your SQL Skills: Make sure to highlight your SQL competence in your application. We want to see how you can handle data and run queries, so don’t be shy about showcasing any relevant experience!
Communicate Clearly: Remember, we’re looking for someone who can translate tech-speak into friendly solutions. Use your application to demonstrate your ability to explain complex concepts in a simple way – it’s a key part of the role!
Detail is Key: We love precision and accuracy! When writing your CV and cover letter, pay attention to the details. Make sure everything is clear and well-organised, as this reflects your approach to work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Airship/Toggle!
How to prepare for a job interview at Airship Services Ltd
✨Know Your SQL
Brush up on your SQL skills before the interview. Be ready to discuss how you've used SQL in past roles, and think of examples where you’ve solved data-related problems. This will show that you’re not just familiar with the language but can also apply it effectively.
✨Translate Tech-Speak
Prepare to demonstrate your ability to explain complex technical concepts in simple terms. Think of scenarios where you’ve had to break down technical jargon for non-technical clients or colleagues. This will highlight your communication skills, which are crucial for the role.
✨Problem-Solving Mindset
Be ready to tackle hypothetical technical problems during the interview. Practice articulating your thought process when troubleshooting issues. This will showcase your logical thinking and problem-solving abilities, which are key traits for a Technical Success Executive.
✨Showcase Your Detail Orientation
Prepare examples that illustrate your attention to detail. Discuss how you manage multiple tasks without compromising quality. This will resonate well with the company’s value of 'Thoughtful Excellence' and demonstrate that you take pride in your work.