At a Glance
- Tasks: Help hospitality clients by resolving queries and building strong relationships.
- Company: Join Airship/Toggle, a leading SaaS company in the hospitality sector.
- Benefits: Enjoy a competitive salary, hybrid work, and a supportive team culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing guest experiences in the hospitality industry.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26228 - 26228 £ per year.
Are you someone who genuinely loves helping people and takes pride in leaving every conversation better than you found it? Airship / Toggle has an exciting Support Executive opportunity!
Location: Sheffield, S2 5QX (Hybrid, 4 days in office)
Salary: 26,228 per annum
Job Type: Full Time, Permanent
Hours: 37.5 hours per week
About Us: Airship/Toggle is a leading hospitality SaaS company that has been transforming how hospitality businesses deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence, where every team member takes ownership and makes a real impact.
Support Executive - The Role: You will be the first voice our hospitality clients hear when they need help. You will handle incoming queries with warmth and precision, build trusted relationships with clients, and work closely with our wider team to ensure nothing falls through the cracks. This role combines customer support, relationship building, organisation, and a proactive approach to using AI tools to work smarter and faster.
Support Executive - Key Responsibilities:
- Respond to incoming client queries via our support system with accuracy, empathy, and professionalism, troubleshooting and resolving issues efficiently
- Communicate confidently with clients
Support Executive employer: Airship Services Ltd
At Airship/Toggle, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. Located in Sheffield, our hybrid model allows for a balanced work-life experience, while our culture of collaboration and innovation empowers Support Executives to make a meaningful impact in the hospitality sector. With competitive salaries and opportunities for professional growth, joining our team means being part of a company that values your contributions and prioritises your development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Executive
✨Tip Number 1
Get to know the company inside out! Research Airship/Toggle's values, mission, and the hospitality industry. This way, when you chat with them, you can show off your knowledge and passion for helping clients.
✨Tip Number 2
Practice your communication skills! Since you'll be the first voice clients hear, it's crucial to sound warm and professional. Try role-playing with a friend or family member to nail down your approach.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you’ve helped someone out or resolved an issue. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Airship/Toggle.
We think you need these skills to ace Support Executive
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us see your genuine love for helping people shine through. Share examples of how you've made a positive impact in previous roles or situations, as this aligns perfectly with our Support Executive ethos.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the job description. Highlight your customer support experience and any relevant tools you've used, so we can see how you fit into our team.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re looking for someone who can build relationships with clients, so a friendly tone can go a long way in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Airship Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Airship/Toggle. Understand their products, values, and the hospitality industry they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Support Executive, your ability to connect with clients is crucial. Prepare examples of past experiences where you've successfully helped someone or resolved a conflict. Highlight your empathy and communication skills during the interview to demonstrate that you can leave every conversation better than you found it.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific client queries or issues. Think about common challenges in customer support and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Proactive Approach
In this role, being proactive is key. Share examples of how you've taken initiative in previous roles, whether it's using AI tools to improve efficiency or suggesting new processes. This will show that you're not just reactive but also forward-thinking, which aligns with the company's culture of innovation.
