At a Glance
- Tasks: Build meaningful relationships with hospitality businesses and drive impactful results.
- Company: Join Airship/Toggle, a leading hospitality SaaS company transforming guest experiences.
- Benefits: Enjoy 33 days holiday, flexible working, health insurance, and more perks.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact while working with innovative technology in a collaborative environment.
- Qualifications: Proven experience in managing senior-level client relationships and strong communication skills.
The predicted salary is between 28000 - 38000 £ per year.
Are you ready to build meaningful relationships with hospitality businesses and drive real impact? Airship/Toggle are hiring for two Account Manager roles!
Location: London, (Remote)
Salary: £28,000-£38,000 per annum
Job Type: Full Time, Permanent
Hours: 37.5 hours a week
About Us
Airship/Toggle is a leading hospitality SaaS company that has been transforming how hospitality businesses deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence, where every team member takes ownership and makes a real impact.
Account Manager - The Role
We are hiring for two Account Manager roles at Airship/Toggle, and we want to hear from candidates based in either Sheffield or London. Both positions are available in either location.
- Strategic Account Manager
- Commercial Account Manager
You will take ownership of either strategic or commercial relationships across a portfolio of Airship customers. As a Strategic Account Manager, you will be the trusted face of Airship for our most valuable customers, building deep relationships with senior stakeholders and helping them unlock maximum value from our platforms. As a Commercial Account Manager, you will own renewals, upsells, and keep customers invested in their partnership with us. Both roles involve working closely with the wider team to ensure customers are getting real value, using AI tools to work smarter, and representing Airship at key customer events.
Account Manager - Key Responsibilities
- Build and maintain trusted relationships with key stakeholders, from day-to-day users to senior decision makers
- Manage the full renewal cycle, identify upsell and cross-sell opportunities, and negotiate commercial terms confidently
- Develop tailored success plans aligned to customer business goals and proactively share product updates and best practices
- Serve as the voice of customers internally, sharing insights with Product, Support, and Marketing to inform strategy
- Actively use AI tools to improve efficiency, quality, and speed of customer work and communication
Account Manager - You
- Proven relationship builder with demonstrable experience managing senior-level client relationships in a B2B context
- Commercially sharp and confident negotiator, comfortable discussing renewals and commercial terms at various levels
- Exceptional communicator with strong written and verbal skills, able to build rapport quickly and present with confidence
- Highly organised with the ability to manage multiple high-priority accounts and prioritise across competing demands
- AI-curious and proactive, exploring and experimenting with new tools to find smarter ways of working
Benefits
- 33 days holiday including bank holidays, increasing with length of service
- An extra day off for your birthday
- Buy and sell holidays scheme
- Flexible hybrid working
- Vitality Health Insurance
- Company pension scheme
- Cycle to work scheme
- Electric car scheme with salary sacrifice
- 2 paid volunteering days
- Access to counselling and advice via our Employee Assistance Programme
- Free fruit, cereal, yoghurts and refreshments in the office
Strategic Account Manager - Hospitality SaaS (Hybrid/Remote) employer: Airship Services Ltd
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for Strategic Account Managers to thrive. With a flexible hybrid working model based in London, employees enjoy generous benefits including 33 days of holiday, health insurance, and opportunities for personal growth through volunteering and professional development. Join us to make a meaningful impact in the hospitality sector while enjoying a supportive work environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager - Hospitality SaaS (Hybrid/Remote)
✨Network Like a Pro
Get out there and connect with people in the hospitality industry! Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with hiring managers or at networking events, make sure to highlight your experience with relationship building and negotiation. Share specific examples of how you've driven value for clients in the past – it’s all about showcasing your impact!
✨Be AI-Curious
Since we’re all about using AI tools to work smarter, brush up on your knowledge of these technologies. Mention any relevant experience you have with AI in your conversations, as it shows you're proactive and ready to innovate in your role.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Airship/Toggle team.
We think you need these skills to ace Strategic Account Manager - Hospitality SaaS (Hybrid/Remote)
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let us see your enthusiasm for the hospitality industry. Share any relevant experiences or insights that demonstrate your understanding of how our SaaS solutions can make a difference in this space.
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Account Manager role. Highlight your relationship-building skills and any experience you have with senior stakeholders, as these are key to success in this position.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Airship Services Ltd
✨Know Your Stuff
Before the interview, dive deep into Airship/Toggle's products and services. Understand how they enhance guest experiences in the hospitality sector. This knowledge will help you demonstrate your genuine interest and show that you're ready to hit the ground running.
✨Build Rapport
As a Strategic Account Manager, relationship-building is key. Practice your communication skills and think of ways to connect with the interviewers. Share relevant experiences where you've successfully built relationships with senior stakeholders, as this will resonate well with their expectations.
✨Showcase Your Negotiation Skills
Be prepared to discuss your experience with renewals and upselling. Think of specific examples where you’ve negotiated terms confidently. This will highlight your commercial acumen and reassure them that you can handle the responsibilities of the role.
✨Embrace AI Tools
Since the role involves using AI tools to improve efficiency, come equipped with examples of how you've used technology to streamline processes in previous roles. This shows that you're proactive and curious about finding smarter ways to work, which aligns perfectly with their culture.
