At a Glance
- Tasks: Help hospitality clients with their queries and build strong relationships.
- Company: Join Airship/Toggle, a leading SaaS company transforming guest experiences.
- Benefits: Enjoy 33 days holiday, flexible working, health insurance, and more!
- Other info: Hybrid role with excellent career growth and a supportive team culture.
- Why this job: Make a real impact while helping others in a dynamic environment.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 26228 - 26228 £ per year.
Are you someone who genuinely loves helping people and takes pride in leaving every conversation better than you found it? Airship / Toggle has an exciting Support Executive opportunity!
Location: Sheffield, S2 5QX (Hybrid, 4 days in office)
Salary: £26,228 per annum
Job Type: Full Time, Permanent
Hours: 37.5 hours per week
About Us: Airship/Toggle is a leading hospitality SaaS company that has been transforming how hospitality businesses deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence, where every team member takes ownership and makes a real impact.
Support Executive - The Role:
You will be the first voice our hospitality clients hear when they need help. You will handle incoming queries with warmth and precision, build trusted relationships with clients, and work closely with our wider team to ensure nothing falls through the cracks. This role combines customer support, relationship building, organisation, and a proactive approach to using AI tools to work smarter and faster.
Support Executive - Key Responsibilities:
- Respond to incoming client queries via our support system with accuracy, empathy, and professionalism, troubleshooting and resolving issues efficiently
- Communicate confidently with clients both in writing and over the phone, building trusted relationships and staying calm during difficult conversations
- Manage multiple conversations and priorities at once while maintaining accurate records and consistent quality in all communications
- Identify patterns in recurring issues and contribute to improving internal processes, help articles, and knowledge bases
- Actively seek out and apply AI tools to improve efficiency and the quality of your work
Support Executive - You:
- An excellent communicator with strong written and verbal skills, genuinely comfortable speaking to clients on the phone
- Calm and solutions-focused under pressure, with the ability to juggle multiple conversations and priorities without losing focus
- Technically capable with the ability to pick up new systems and products quickly, and proactive in exploring AI tools to find smarter ways to work
- Experience in customer service or client support is essential, with a background in hospitality as a bonus
- A problem solver who takes ownership, shows accountability, and brings energy and optimism to every interaction
Benefits:
- 33 Days Holiday (incl. bank holidays) – increases with length of service
- An extra day off for your birthday
- Buy and sell holidays
- Flexible hybrid working
- Vitality Health Insurance
- Company pension scheme
- Cycle to work scheme
- Electric car scheme – salary sacrifice
- 2 paid volunteering days
- Access to counselling and advice via our EAP
- Free fruit, cereal, yoghurts and refreshments in the office
To submit your CV for this exciting Support Executive opportunity, click Apply today.
Support Executive in Sheffield employer: Airship Services Ltd
Airship/Toggle is an exceptional employer located in Sheffield, offering a vibrant work culture that prioritises collaboration and innovation. As a Support Executive, you will enjoy generous benefits such as 33 days of holiday, flexible hybrid working, and opportunities for personal growth, all while making a meaningful impact in the hospitality sector. Join a team where your contributions are valued, and experience a supportive environment that encourages professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Support Executive in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Airship/Toggle. Understand their values and how they support hospitality businesses. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be the first voice clients hear, it’s crucial to sound confident and empathetic. Try role-playing with a friend or family member to get comfortable with handling different types of client queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to take ownership and find solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Airship/Toggle.
We think you need these skills to ace Support Executive in Sheffield
Some tips for your application 🫡
Show Your Passion for Helping Others:When you're writing your application, let your love for helping people shine through. Share examples of how you've made a positive impact in previous roles, especially in customer service or hospitality.
Be Clear and Concise:We appreciate straightforward communication! Make sure your CV and cover letter are easy to read and get straight to the point. Highlight your relevant skills and experiences without fluff.
Tailor Your Application:Take a moment to customise your application for us. Mention specific aspects of the Support Executive role that excite you and how your background aligns with our mission at Airship/Toggle.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Airship Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Airship/Toggle. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Support Executive, communication is key. Prepare examples of how you've successfully handled client queries in the past. Practice articulating your thoughts clearly and confidently, both in writing and verbally, as this will be crucial during your interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes in previous roles. Be ready to discuss these examples, highlighting your proactive approach and how you took ownership of the situation. This will resonate well with the interviewers.
✨Familiarise Yourself with AI Tools
Since the role involves using AI tools to enhance efficiency, brush up on any relevant technologies or software. If you have experience with specific tools, mention them during the interview. Showing that you're tech-savvy will give you an edge!
