At a Glance
- Tasks: Build genuine relationships and drive growth for top hospitality businesses.
- Company: Join a leading SaaS company focused on innovation and collaboration.
- Benefits: Enjoy 33 days holiday, health insurance, flexible working, and more.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact while working with cutting-edge AI tools.
- Qualifications: Strong communication skills and strategic thinking required.
The predicted salary is between 28000 - 38000 £ per year.
Are you the kind of person who builds genuine relationships, thinks strategically about what customers actually need, and gets real satisfaction from helping businesses thrive? Airship / Toggle has an exciting opportunity!
Location: Hybrid Sheffield, S2 5QX (4 days in the office) or London (Remote)
Base Salary: £28,000 - £38,000 depending on experience and location. Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK.
We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence.
The Role:
We're looking for a Strategic Account Manager to be the trusted face of Airship for our most valued customers. This isn't a typical account management role; you're not just keeping customers happy, you're becoming a trusted partner to their team. You'll build deep, long-term relationships with senior stakeholders, help them unlock maximum value from Airship and Toggle, and work hand-in-hand with our Commercial Account Managers to drive growth.
What you'll do:
- Serve as the primary point of contact for a portfolio of Plus and Expert tier customers, building trust-based relationships with key stakeholders from day-to-day users to senior decision makers.
- Develop and maintain tailored success plans for each customer aligned to their business goals, proactively sharing product updates, best practices and new features.
- Identify early signs of disengagement or risk and take proactive action to address them before they escalate.
- Work closely with Commercial Account Managers to identify upsell and cross-sell opportunities and pass qualified opportunities in a timely manner.
- Serve as the voice of customers internally, sharing insights with Product, Support and Marketing to inform decisions.
- Actively apply AI tools to improve the quality and efficiency of your customer work and help shape how we use AI as a team.
About you:
- A strategic thinker who deeply understands customer business needs and can connect their goals to our product capabilities.
- An exceptional communicator, confident presenting to senior stakeholders and training users.
- Highly organised with the ability to manage multiple high-priority accounts with structured cadences and consistent follow-through.
Benefits include:
- 33 Days Holiday (incl. bank holidays) - increases with length of service.
- An extra day off for your birthday.
- Buy and sell holidays.
- Flexible hybrid working.
- Vitality Health Insurance.
- Company pension scheme.
- Cycle to work scheme.
- Electric car scheme - salary sacrifice.
- Access to counselling and advice via our EAP.
- Free fruit, cereal, yoghurts and refreshments in the office.
If you're ready to build deep relationships with some of the UK's best hospitality businesses, drive real impact across a premium portfolio, and bring an AI-first mindset to everything you do, we'd love to hear from you!
Strategic Account Manager - REMOTE WORKING (Permanent) in Sheffield employer: Airship Services Ltd
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a Strategic Account Manager to thrive. With flexible hybrid working options, generous holiday allowances, and a commitment to employee well-being through health insurance and support services, we empower our team to grow both personally and professionally while making a meaningful impact in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager - REMOTE WORKING (Permanent) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building genuine relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they help customers thrive. This will show you're genuinely interested and ready to be a strategic partner.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Strategic Account Manager. Highlight your experience in building trust-based relationships and driving growth.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Strategic Account Manager - REMOTE WORKING (Permanent) in Sheffield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for building relationships and helping businesses thrive.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the role. Mention specific experiences that demonstrate your strategic thinking and ability to connect customer needs with our product capabilities.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your achievements and how they relate to the Strategic Account Manager position. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Airship/Toggle!
How to prepare for a job interview at Airship Services Ltd
✨Know Your Customer
Before the interview, research Airship and its customers thoroughly. Understand their business model, challenges, and how your role as a Strategic Account Manager can help them thrive. This will show that you’re genuinely interested and ready to build those deep relationships.
✨Showcase Your Strategic Thinking
Prepare examples of how you've previously identified customer needs and developed tailored success plans. Be ready to discuss how you can connect customer goals to product capabilities, demonstrating your strategic mindset and ability to think ahead.
✨Communicate Confidently
Practice presenting your ideas clearly and confidently. Since you'll be dealing with senior stakeholders, it’s crucial to convey your thoughts effectively. Consider doing mock interviews with friends or using video recordings to refine your delivery.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple high-priority accounts. Share specific tools or methods you use to stay organised and ensure consistent follow-through. This will reassure the interviewers that you can handle the demands of the role.
