At a Glance
- Tasks: Build genuine relationships and drive growth for top hospitality businesses.
- Company: Leading hospitality SaaS company with a collaborative culture.
- Benefits: Competitive salary, 33 days holiday, health insurance, and flexible working.
- Other info: Join a dynamic team and enjoy great career development opportunities.
- Why this job: Make a real impact while working with innovative AI tools.
- Qualifications: Strategic thinker with excellent communication and organisational skills.
The predicted salary is between 28000 - 38000 £ per year.
Are you the kind of person who builds genuine relationships, thinks strategically about what customers actually need, and gets real satisfaction from helping businesses thrive? Airship / Toggle has an exciting opportunity!
Location: Hybrid Sheffield, S2 5QX (4 days in the office) or London (Remote)
Base Salary: £28,000 - £38,000 depending on experience and location. Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK.
We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence.
The Role:
We're looking for a Strategic Account Manager to be the trusted face of Airship for our most valued customers. This isn't a typical account management role; you're not just keeping customers happy, you're becoming a trusted partner to their team. You'll build deep, long-term relationships with senior stakeholders, help them unlock maximum value from Airship and Toggle, and work hand-in-hand with our Commercial Account Managers to drive growth.
What you'll do:
- Serve as the primary point of contact for a portfolio of Plus and Expert tier customers, building trust-based relationships with key stakeholders from day-to-day users to senior decision makers.
- Develop and maintain tailored success plans for each customer aligned to their business goals, proactively sharing product updates, best practices and new features.
- Identify early signs of disengagement or risk and take proactive action to address them before they escalate.
- Work closely with Commercial Account Managers to identify upsell and cross-sell opportunities and pass qualified opportunities in a timely manner.
- Serve as the voice of customers internally, sharing insights with Product, Support and Marketing to inform decisions.
- Actively apply AI tools to improve the quality and efficiency of your customer work and help shape how we use AI as a team.
About you:
- A strategic thinker who deeply understands customer business needs and can connect their goals to our product capabilities.
- An exceptional communicator, confident presenting to senior stakeholders and training users.
- Highly organised with the ability to manage multiple high-priority accounts with structured cadences and consistent follow-through.
Benefits include:
- 33 Days Holiday (incl. bank holidays) - increases with length of service.
- An extra day off for your birthday.
- Buy and sell holidays.
- Flexible hybrid working.
- Vitality Health Insurance.
- Company pension scheme.
- Cycle to work scheme.
- Electric car scheme - salary sacrifice.
- Access to counselling and advice via our EAP.
- Free fruit, cereal, yoghurts and refreshments in the office.
If you're ready to build deep relationships with some of the UK's best hospitality businesses, drive real impact across a premium portfolio, and bring an AI-first mindset to everything you do, we'd love to hear from you!
Strategic Account Manager - Fully Remote in Sheffield employer: Airship Services Ltd
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a Strategic Account Manager to thrive. With flexible hybrid working options, generous holiday allowances, and a commitment to employee well-being through health insurance and support services, we empower our team to build meaningful relationships with clients while driving impactful results in the hospitality sector. Join us to not only advance your career but also contribute to the success of leading businesses across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager - Fully Remote in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend relevant events. Building genuine relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and think about how you can help them thrive. Show them you're not just another candidate, but a strategic partner!
✨Tip Number 3
Follow up after interviews with a personalised thank-you note. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a better chance to showcase your enthusiasm for the role.
We think you need these skills to ace Strategic Account Manager - Fully Remote in Sheffield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for building relationships and helping businesses thrive.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the role. Mention specific experiences that demonstrate your strategic thinking and ability to connect customer needs with our product capabilities.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your achievements and how they relate to the Strategic Account Manager position. We appreciate clarity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Airship Services Ltd
✨Know Your Customers
Before the interview, research Airship/Toggle's key customers and their needs. Understand how the company’s platforms can help these businesses thrive. This will show your strategic thinking and genuine interest in building relationships.
✨Showcase Your Communication Skills
Prepare to demonstrate your exceptional communication abilities. Think of examples where you've successfully presented to senior stakeholders or trained users. This is crucial for a role that involves building trust-based relationships.
✨Be Proactive About Problem-Solving
Think of instances where you identified early signs of disengagement with clients and took action. Be ready to discuss how you can apply this proactive approach to help Airship/Toggle’s customers unlock maximum value.
✨Embrace the AI Mindset
Familiarise yourself with AI tools relevant to account management. Be prepared to discuss how you can leverage AI to improve customer interactions and efficiency. This aligns perfectly with the company's focus on an AI-first mindset.
