At a Glance
- Tasks: Guide clients through onboarding and deliver standout email projects.
- Company: Join Airship/Toggle, a leading hospitality SaaS company transforming guest experiences.
- Benefits: 33 days holiday, flexible working, health insurance, and more perks.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact while working with innovative technology in a collaborative environment.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 26228 - 26228 £ per year.
Are you a natural communicator who takes pride in making things happen? Airship/Toggle has an exciting opportunity!
Location: Sheffield, S2 5QX, Hybrid, 4 days in office
Salary: £26,228 per annum
Job Type: Full Time, Permanent
About Us: Airship/Toggle is a leading hospitality SaaS company that has been transforming how hospitality businesses deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence, where every team member takes ownership and makes a real impact.
The Role: This is a varied, hands-on role at the heart of how we bring new clients to life on our platforms and how we deliver standout email and automation projects. One day you could be running a training call for a new Toggle client; the next, you are building an automated email sequence or working with an Account Manager to scope out a delivery project. You will guide clients through onboarding, design and build emails within our platforms, create training materials, and use AI tools to work smarter and deliver more.
Key Responsibilities:
- Guide new clients through a smooth and engaging onboarding experience from welcome call to handover
- Run onboarding training calls for Toggle, helping new users get confident on the platform quickly
- Design and build client emails within Airship, from individual campaigns to automated sequences
- Work directly with Account Managers to understand project requirements and deliver to a high standard
- Create and maintain training materials, guides, and FAQs that help clients get the most from our platforms
- Manage your workload through project tracking systems, keeping projects moving and stakeholders informed
You:
- Communicate with real clarity and warmth, whether on a call with a client or writing a project brief
- Take ownership of your work and follow it through without being chased
- Juggle competing priorities without losing attention to detail
- Are genuinely curious about technology and willing to embrace new tools
- Take pride in delivering work that is accurate, polished, and on time
Benefits:
- 33 days holiday including bank holidays, increasing with length of service
- An extra day off for your birthday
- Buy and sell holidays
- Flexible hybrid working, based at our Park Hill offices in Sheffield with 4 days in the office per week
- Vitality Health Insurance
- Company pension scheme
- Cycle to work scheme
- Electric car scheme with salary sacrifice
- 2 paid volunteering days
- Access to counselling and advice via our Employee Assistance Programme
- Free fruit, cereal, yoghurts and refreshments in the office
To submit your CV for this exciting opportunity, click Apply today.
Onboarding and Delivery Executive in Sheffield employer: Airship Services Ltd
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the hospitality SaaS industry. Located in Sheffield, our hybrid working model allows for flexibility while providing ample opportunities for professional growth, including comprehensive training and support. With generous benefits such as 33 days of holiday, health insurance, and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding and Delivery Executive in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Airship/Toggle's values, culture, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding clients and running training calls, make sure you can convey information clearly and warmly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss any tools or platforms you've used in the past. If you’ve dabbled in email automation or project management software, share those experiences to highlight your curiosity about technology.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Onboarding and Delivery Executive in Sheffield
Some tips for your application 🫡
Show Your Communication Skills:Since this role is all about clear and warm communication, make sure your CV and cover letter reflect that. Use friendly language and be concise, showing us you can communicate effectively right from the start!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to highlight your experience with onboarding and project delivery. Mention specific tools or methods you've used that align with what we do at Airship/Toggle.
Highlight Your Curiosity:We love team members who are curious about technology! In your application, share examples of how you've embraced new tools or technologies in the past. This shows us you're ready to dive into our platforms.
Keep It Polished:Just like the work we deliver, your application should be accurate and polished. Proofread for any typos or errors before hitting send. A clean application reflects your attention to detail, which is key for this role!
How to prepare for a job interview at Airship Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Airship/Toggle. Understand their products, values, and the hospitality industry they serve. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Onboarding and Delivery Executive, communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Practice articulating your thoughts clearly and warmly, as this will reflect your ability to connect with clients.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to juggle multiple priorities or solve a tricky problem. Be ready to discuss these during the interview, highlighting how you took ownership and delivered results. This will show that you can handle the varied responsibilities of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the onboarding process, team dynamics, or the tools you'll be using. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
