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- Tasks: Manage project delivery and ensure smooth operations for hospitality clients.
- Company: Join a leading hospitality SaaS company with a collaborative culture.
- Benefits: 33 days holiday, flexible working, health insurance, and more perks.
- Other info: Great career growth opportunities in a fast-paced, innovative team.
- Why this job: Make a real impact while embracing AI tools in a dynamic environment.
- Qualifications: Detail-oriented, tech-savvy, and strong communication skills required.
The predicted salary is between 26228 - 26228 £ per year.
Are you someone who gets genuine satisfaction from making sure every detail is right? Airship/Toggle has an exciting opportunity for a Customer Operations Executive.
Location: Hybrid Sheffield, S2 5QX (4 days in the office)
Salary: £26,228 per annum
Job Type: Full Time, Permanent
Hours: 37.5 hours a week
About Us:
Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers. We're also an AI-first team. We believe the best people are the ones who embrace new tools and actively look for smarter, faster ways to do great work - and we invest in making that possible.
The Role:
As a Customer Operations Executive (Print & Fulfilment) at Airship/Toggle, you'll own the end-to-end delivery of our physical products - from creative handoff to client doorstep. You'll be the specialist point of contact for our hospitality clients, keeping orders, stock levels, and timelines on track. We're on a significant growth mission, so we need someone who is agile and ready to evolve with us.
You don't need to be a print and fulfilment expert yet - but you do need to be a logistics thinker who takes pride in the details, is comfortable managing timelines and chasing stakeholders, and ensures no task falls through the cracks. You should be tech-curious and willing to embrace AI tools to help us work smarter and faster.
Key Responsibilities:
- Manage day-to-day project tracking in Trello and coordinate order placement for venue stock and client events
- Serve as the main point of contact for print and fulfilment partners, troubleshooting issues and managing supplier relationships
- Own accurate project billing, coordinate monthly billing data chases, and track inventory levels and KPIs
- Quality assurance on all project details, catching errors before they become costly mistakes
- Help identify new business opportunities and support department targets by engaging with clients on soft sales and marketing
You:
- Logistically minded with a natural affinity for systems, spreadsheets, and understanding how things get from A to B
- Obsessively detail-oriented and a clear communicator with excellent spelling and grammar
- Tech-savvy and highly proficient in Excel or Google Sheets, with experience using project management tools like Trello
- A genuine problem solver who is adaptable and comfortable juggling multiple priorities in a fast-paced environment
- AI-curious and proactive, exploring new tools and finding ways to work smarter without waiting to be shown
Benefits:
- 33 Days Holiday (incl. bank holidays) - increases with length of service
- An extra day off for your birthday
- Buy and sell holidays
- Flexible hybrid working
- Vitality Health Insurance
- Company pension scheme
- Cycle to work scheme
- Electric car scheme - salary sacrifice
- 2 paid volunteering days
- Access to counselling and advice via our EAP
- Free fruit, cereal, yoghurts and refreshments in the office
Ready to apply? If you're ready to take ownership of a role where the details really matter, make a tangible impact for our clients, and bring an AI-first mindset to everything you do - we'd love to hear from you!
We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds. The successful candidate will need to have the right to work in the UK. Please note that we are unable to provide sponsorship for this role.
Customer Operations Executive in Sheffield employer: Airship Services Ltd
Contact Detail:
Airship Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Airship/Toggle's mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Operations Executive, you'll need to be clear and concise. Try role-playing interviews with friends or family to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss any tools you've used, especially project management software like Trello or Excel. If you’ve got examples of how you’ve used these tools to solve problems, share them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take ownership of your role.
We think you need these skills to ace Customer Operations Executive in Sheffield
Some tips for your application 🫡
Show Your Attention to Detail: Since we’re all about making sure every detail is right, make sure your application reflects that! Double-check for any typos or errors, and ensure your formatting is consistent. A polished application shows us you care about the little things.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your experiences and how they relate to the role, especially your problem-solving skills and tech-savviness.
Tailor Your Application: Make sure to tailor your application to the Customer Operations Executive role. Highlight your logistics thinking and detail-oriented nature, and mention any relevant tools you’ve used, like Trello or Excel. This helps us see how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Airship Services Ltd
✨Know Your Stuff
Before the interview, dive deep into Airship/Toggle's mission and values. Understand how they simplify operations for hospitality businesses. This will help you connect your skills to their goals and show that you're genuinely interested in the role.
✨Show Off Your Detail Orientation
Since the role is all about managing details, prepare examples from your past experiences where your attention to detail made a difference. Whether it’s catching errors or ensuring timelines were met, be ready to share specific stories that highlight your skills.
✨Get Familiar with Tech Tools
Brush up on your knowledge of project management tools like Trello and Excel or Google Sheets. Be prepared to discuss how you've used these tools in previous roles to manage projects or track inventory, as this will demonstrate your tech-savviness.
✨Embrace the AI Mindset
Airship/Toggle values an AI-first approach, so come ready to discuss any AI tools you've used or are curious about. Share how you’ve leveraged technology to work smarter and faster in your previous roles, showing that you’re adaptable and forward-thinking.