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- Tasks: Manage customer relationships, drive growth, and leverage AI tools for efficiency.
- Company: Join Airship/Toggle, a leading hospitality SaaS company focused on innovation.
- Benefits: Enjoy 33 days holiday, flexible working, health insurance, and more perks.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the hospitality industry.
- Qualifications: Experience in account management or sales, strong communication skills, and AI curiosity.
Are you a commercially sharp professional ready to own customer relationships and drive growth? Airship / Toggle has an exciting opportunity for a Commercial Account Manager.
Location: Hybrid – Sheffield, S2 5QX (4 days in the office) or London (Remote) - Occasional travel to client sites required.
Hours: 37.5 hours a week
Base Salary: £28,000–£38,000 depending on experience and location. London-based roles attract a weighting to reflect cost of living.
About Us: Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers. We’re also an AI-first team. We believe the best people are the ones who embrace new tools and actively look for smarter, faster ways to do great work - and we invest in making that possible.
The Role: We’re looking for a Commercial Account Manager to join our growing Customer Success team and take ownership of the commercial relationships across a portfolio of Airship and Toggle customers. You’ll be responsible for renewals, upsells, and keeping customers invested in their partnership with us - while working closely with the wider team to ensure they’re getting real value from our platforms. This is a role for someone who is naturally curious, commercially minded, and excited about the opportunity to use AI tools to work smarter - not just harder.
What you’ll do:
- Own and manage the full renewal cycle for your customer portfolio, identifying risks early and developing mitigation strategies.
- Negotiate commercial terms confidently while balancing customer needs with business objectives.
- Proactively identify and convert upsell and cross-sell opportunities through tailored proposals.
- Maintain accurate pipeline visibility in Pipedrive and report regularly on ARR, NRR, churn risk, and expansion revenue.
- Actively seek out and apply AI tools to improve efficiency and move faster without sacrificing quality.
You:
- Demonstrable experience in account management, sales, or commercially-focused customer success.
- Confident negotiator comfortable discussing contract renewals and commercial terms.
- Excellent communicator with strong written and verbal skills and the ability to build rapport quickly.
- Highly organised with the ability to manage a large portfolio and prioritise competing demands.
- AI-curious and proactive, actively exploring new tools to work smarter.
Benefits:
- 33 Days Holiday (incl. bank holidays) - increases with length of service.
- An extra day off for your birthday.
- Buy and sell holidays.
- Flexible hybrid working.
- Vitality Health Insurance.
- Company pension scheme.
- Cycle to work scheme.
- Electric car scheme - salary sacrifice.
- 2 paid volunteering days.
- Access to counselling and advice via our EAP.
- Free fruit, cereal, yoghurts and refreshments in the office.
Ready to apply? If you’re ready to own commercial relationships, drive real growth, and bring an AI-first mindset to everything you do - we’d love to hear from you! We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds. The successful candidate will need to have the right to work in the UK. Please note that we are unable to provide sponsorship for this role.
Commercial Account Manager in Sheffield employer: Airship Services Ltd
Contact Detail:
Airship Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Manager in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Airship/Toggle on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only help you answer questions but also show your genuine interest in being part of the team.
✨Tip Number 3
Practice your negotiation skills! As a Commercial Account Manager, you'll need to be confident in discussing terms. Role-play with a friend or use online resources to sharpen your skills before the real deal.
✨Tip Number 4
Don’t forget to showcase your AI curiosity! Be ready to discuss how you’ve used technology to improve efficiency in past roles. This aligns perfectly with Airship/Toggle’s AI-first approach and will set you apart from other candidates.
We think you need these skills to ace Commercial Account Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Account Manager. Highlight your experience in account management and any relevant achievements that showcase your ability to drive growth and manage customer relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our mission at Airship/Toggle. Don’t forget to mention your AI curiosity and how you’ve used tools to work smarter.
Showcase Your Communication Skills: As a Commercial Account Manager, strong communication is key. In your application, demonstrate your written communication skills clearly and concisely. This will give us a taste of how you’ll engage with our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Airship Services Ltd
✨Know Your Numbers
Before the interview, brush up on key metrics related to account management, such as ARR and NRR. Be ready to discuss how you've impacted these figures in your previous roles, as this will show your commercial acumen and understanding of the business.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully balanced customer needs with business objectives. This will demonstrate your confidence and ability to handle contract renewals, which is crucial for the role.
✨Be AI-Curious
Familiarise yourself with AI tools that can enhance customer success and account management. Bring up any relevant tools you've used or researched during the interview to show you're proactive and aligned with the company's AI-first mindset.
✨Build Rapport Quickly
Practice your communication skills by engaging in mock interviews or conversations. Being able to build rapport quickly is essential, so think about how you can connect with the interviewer and demonstrate your excellent verbal skills.