At a Glance
- Tasks: Guide clients through onboarding and deliver standout email projects.
- Company: Join Airship/Toggle, a leading hospitality SaaS company transforming guest experiences.
- Benefits: 33 days holiday, flexible working, health insurance, and more perks.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact while working with innovative technology in a collaborative environment.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 26228 - 26228 £ per year.
Are you a natural communicator who takes pride in making things happen? Airship/Toggle has an exciting opportunity! Location: Sheffield, S2 5QX, Hybrid, 4 days in office. Salary: £26,228 per annum. Job Type: Full Time, Permanent.
About Us: Airship/Toggle is a leading hospitality SaaS company that has been transforming how hospitality businesses deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence, where every team member takes ownership and makes a real impact.
The Role: This is a varied, hands-on role at the heart of how we bring new clients to life on our platforms and how we deliver standout email and automation projects. One day you could be running a training call for a new Toggle client; the next, you are building an automated email sequence or working with an Account Manager to scope out a delivery project. You will guide clients through onboarding, design and build emails within our platforms, create training materials, and use AI tools to work smarter and deliver more.
Key Responsibilities:- Guide new clients through a smooth and engaging onboarding experience from welcome call to handover
- Run onboarding training calls for Toggle, helping new users get confident on the platform quickly
- Design and build client emails within Airship, from individual campaigns to automated sequences
- Work directly with Account Managers to understand project requirements and deliver to a high standard
- Create and maintain training materials, guides, and FAQs that help clients get the most from our platforms
- Manage your workload through project tracking systems, keeping projects moving and stakeholders informed
- Communicate with real clarity and warmth, whether on a call with a client or writing a project brief
- Take ownership of your work and follow it through without being chased
- Juggle competing priorities without losing attention to detail
- Are genuinely curious about technology and willing to embrace new tools
- Take pride in delivering work that is accurate, polished, and on time
- 33 days holiday including bank holidays, increasing with length of service
- An extra day off for your birthday
- Buy and sell holidays
- Flexible hybrid working, based at our Park Hill offices in Sheffield with 4 days in the office per week
- Vitality Health Insurance
- Company pension scheme
- Cycle to work scheme
- Electric car scheme with salary sacrifice
- 2 paid volunteering days
- Access to counselling and advice via our Employee Assistance Programme
- Free fruit, cereal, yoghurts and refreshments in the office
To submit your CV for this exciting opportunity, click Apply today!
Locations
Onboarding and Delivery Executive in Sheffield, Yorkshire employer: Airship Services Ltd
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for an Onboarding and Delivery Executive to thrive. Located in Sheffield, our hybrid working model allows for flexibility while enjoying a supportive environment with ample opportunities for professional growth, including comprehensive training and development resources. With generous benefits such as 33 days of holiday, health insurance, and a commitment to employee well-being, we empower our team members to make a meaningful impact in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding and Delivery Executive in Sheffield, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research Airship/Toggle's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding clients and running training calls, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss how you've used technology in previous roles. Mention any experience with email automation or project management tools to demonstrate your ability to adapt and thrive in a digital environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Onboarding and Delivery Executive in Sheffield, Yorkshire
Some tips for your application 🫡
Show Your Communication Skills:Since we're all about clear and warm communication, make sure your written application reflects that. Use a friendly tone and be concise, showing us you can convey your thoughts effectively.
Tailor Your CV and Cover Letter:Don’t just send the same old CV! Tailor it to highlight your experience with onboarding and delivery projects. Mention any relevant tech skills or tools you've used that align with what we do at Airship/Toggle.
Highlight Your Ownership:We love candidates who take ownership of their work. In your application, share examples of how you've managed projects or tasks independently, showcasing your ability to follow through without needing constant supervision.
Keep It Polished and Professional:Before hitting send, proofread your application. We appreciate attention to detail, so make sure there are no typos or errors. A polished application shows us you take pride in your work, just like we do!
How to prepare for a job interview at Airship Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Airship/Toggle. Understand their products, values, and the hospitality industry they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Onboarding and Delivery Executive, communication is key. Prepare examples of how you've successfully communicated with clients or team members in the past. Practice articulating your thoughts clearly and warmly, as this will be crucial during your interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to juggle competing priorities or solve a problem under pressure. Be ready to discuss these scenarios and how you managed them, as this will highlight your ability to take ownership and deliver results.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the onboarding process, team dynamics, or the tools you'll be using. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
