At a Glance
- Tasks: Manage logistics and ensure smooth delivery of products for hospitality clients.
- Company: Join Airship/Toggle, a leading hospitality SaaS company with a collaborative culture.
- Benefits: Enjoy 33 days holiday, flexible working, health insurance, and more perks.
- Other info: Great career growth opportunities in a dynamic, inclusive workplace.
- Why this job: Make a real impact while embracing AI tools in a fast-paced environment.
- Qualifications: Detail-oriented, tech-savvy, and a natural problem solver.
The predicted salary is between 26228 - 26228 £ per year.
Are you someone who gets genuine satisfaction from making sure every detail is right? Airship/Toggle has an exciting opportunity for a Customer Operations Executive.
Location: Hybrid Sheffield, S2 5QX (4 days in the office)
Salary: £26,228 per annum
Job Type: Full Time, Permanent
Hours: 37.5 hours a week
About Us: Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers. We're also an AI-first team. We believe the best people are the ones who embrace new tools and actively look for smarter, faster ways to do great work - and we invest in making that possible.
The Role: As a Customer Operations Executive (Print & Fulfilment) at Airship/Toggle, you'll own the end-to-end delivery of our physical products - from creative handoff to client doorstep. You'll be the specialist point of contact for our hospitality clients, keeping orders, stock levels, and timelines on track. We're on a significant growth mission, so we need someone who is agile and ready to evolve with us. You don't need to be a print and fulfilment expert yet - but you do need to be a logistics thinker who takes pride in the details, is comfortable managing timelines and chasing stakeholders, and ensures no task falls through the cracks. You should be tech-curious and willing to embrace AI tools to help us work smarter and faster.
Key Responsibilities:
- Manage day-to-day project tracking in Trello and coordinate order placement for venue stock and client events
- Serve as the main point of contact for print and fulfilment partners, troubleshooting issues and managing supplier relationships
- Own accurate project billing, coordinate monthly billing data chases, and track inventory levels and KPIs
- Quality assurance on all project details, catching errors before they become costly mistakes
- Help identify new business opportunities and support department targets by engaging with clients on soft sales and marketing
You:
- Logistically minded with a natural affinity for systems, spreadsheets, and understanding how things get from A to B
- Obsessively detail-oriented and a clear communicator with excellent spelling and grammar
- Tech-savvy and highly proficient in Excel or Google Sheets, with experience using project management tools like Trello
- A genuine problem solver who is adaptable and comfortable juggling multiple priorities in a fast-paced environment
- AI-curious and proactive, exploring new tools and finding ways to work smarter without waiting to be shown
Benefits:
- 33 Days Holiday (incl. bank holidays) - increases with length of service
- An extra day off for your birthday
- Buy and sell holidays
- Flexible hybrid working
- Vitality Health Insurance
- Company pension scheme
- Cycle to work scheme
- Electric car scheme - salary sacrifice
- 2 paid volunteering days
- Access to counselling and advice via our EAP
- Free fruit, cereal, yoghurts and refreshments in the office
Ready to apply? If you're ready to take ownership of a role where the details really matter, make a tangible impact for our clients, and bring an AI-first mindset to everything you do - we'd love to hear from you! We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds. The successful candidate will need to have the right to work in the UK. Please note that we are unable to provide sponsorship for this role.
Locations
Customer Operations Executive in Sheffield, Yorkshire employer: Airship Services Ltd
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a Customer Operations Executive to thrive. With a hybrid working model in Sheffield, employees enjoy a supportive environment that prioritises personal growth, offers generous benefits like 33 days of holiday, and encourages the use of AI tools to enhance productivity. Join us to make a meaningful impact in the hospitality sector while enjoying a work-life balance that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in Sheffield, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research Airship/Toggle's mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Operations Executive, you'll need to be clear and concise. Try role-playing interviews with friends or family to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss any tools you've used, especially project management software like Trello. If you’ve explored AI tools, mention that too – it’ll show you're on the same page as their AI-first mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Customer Operations Executive in Sheffield, Yorkshire
Some tips for your application 🫡
Show Your Attention to Detail:Since the role is all about making sure every detail is right, make sure your application reflects that. Double-check your spelling and grammar, and ensure your CV and cover letter are well-structured and clear.
Highlight Your Tech Savviness:We love tech-curious folks! Mention any experience you have with tools like Excel, Google Sheets, or project management software like Trello. Show us how you've used technology to streamline processes in your previous roles.
Demonstrate Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in the past. We want to see that you're adaptable and can juggle multiple priorities without breaking a sweat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Airship/Toggle!
How to prepare for a job interview at Airship Services Ltd
✨Know Your Stuff
Before the interview, dive deep into Airship/Toggle's mission and values. Understand how they simplify operations for hospitality businesses. This will help you connect your skills to their goals and show that you're genuinely interested in the role.
✨Show Off Your Detail Orientation
Since the role is all about managing details, prepare examples from your past experiences where your attention to detail made a difference. Whether it’s catching errors or managing timelines, be ready to share specific stories that highlight your skills.
✨Get Familiar with Tech Tools
Brush up on your knowledge of project management tools like Trello and Excel or Google Sheets. If you can, practice using these tools before the interview. Being tech-savvy is crucial, so demonstrate your comfort with these platforms during your conversation.
✨Embrace the AI Mindset
Airship/Toggle values an AI-first approach, so come prepared to discuss how you've used technology to improve processes in the past. Share any experiences where you’ve explored new tools or methods to work smarter, showing that you’re proactive and adaptable.
