At a Glance
- Tasks: Manage customer relationships, drive growth, and leverage AI tools for efficiency.
- Company: Join a leading hospitality SaaS company focused on exceptional guest experiences.
- Benefits: 33 days holiday, flexible working, health insurance, and more perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Own commercial relationships and make a real impact in a dynamic environment.
- Qualifications: Experience in account management or sales, strong communication skills, and AI curiosity.
The predicted salary is between 28000 - 38000 € per year.
Are you a commercially sharp professional ready to own customer relationships and drive growth? Airship / Toggle has an exciting opportunity!
Location: Hybrid Sheffield, S2 5QX (4 days in the office) or London (Remote) - Occasional travel to client sites required.
Hours: 37.5 hours a week.
Base Salary: £28,000 - £38,000 depending on experience and location. London-based roles attract a weighting to reflect cost of living.
About Us: Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers. We're also an AI-first team. We believe the best people are the ones who embrace new tools and actively look for smarter, faster ways to do great work - and we invest in making that possible.
The Role: We're looking for a Commercial Account Manager to join our growing Customer Success team and take ownership of the commercial relationships across a portfolio of Airship and Toggle customers. You'll be responsible for renewals, upsells, and keeping customers invested in their partnership with us - while working closely with the wider team to ensure they're getting real value from our platforms. This is a role for someone who is naturally curious, commercially minded, and excited about the opportunity to use AI tools to work smarter - not just harder.
What you'll do:
- Own and manage the full renewal cycle for your customer portfolio, identifying risks early and developing mitigation strategies.
- Negotiate commercial terms confidently while balancing customer needs with business objectives.
- Proactively identify and convert upsell and cross-sell opportunities through tailored proposals.
- Maintain accurate pipeline visibility in Pipedrive and report regularly on ARR, NRR, churn risk, and expansion revenue.
- Actively seek out and apply AI tools to improve efficiency and move faster without sacrificing quality.
You:
- Demonstrable experience in account management, sales, or commercially-focused customer success.
- Confident negotiator comfortable discussing contract renewals and commercial terms.
- Excellent communicator with strong written and verbal skills and the ability to build rapport quickly.
- Highly organised with the ability to manage a large portfolio and prioritise competing demands.
- AI-curious and proactive, actively exploring new tools to work smarter.
Benefits:
- 33 Days Holiday (incl. bank holidays) - increases with length of service.
- An extra day off for your birthday.
- Buy and sell holidays.
- Flexible hybrid working.
- Vitality Health Insurance.
- Company pension scheme.
- Cycle to work scheme.
- Electric car scheme - salary sacrifice.
- 2 paid volunteering days.
- Access to counselling and advice via our EAP.
- Free fruit, cereal, yoghurts and refreshments in the office.
Ready to apply? If you're ready to own commercial relationships, drive real growth, and bring an AI-first mindset to everything you do - we'd love to hear from you! We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds. The successful candidate will need to have the right to work in the UK. Please note that we are unable to provide sponsorship for this role.
Locations
Commercial Account Manager in Sheffield, Yorkshire employer: Airship Services Ltd
Airship/Toggle is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a Commercial Account Manager to thrive. With a strong focus on employee growth, the company offers generous benefits such as 33 days of holiday, flexible hybrid working, and health insurance, all while empowering team members to leverage AI tools for smarter work. Located in Sheffield with remote options available, Airship/Toggle provides a dynamic environment where your contributions directly impact customer success and business growth.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Manager in Sheffield, Yorkshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how your skills align with their needs. Practice common interview questions and come up with examples that showcase your experience in account management and customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it helps us keep track of your application and get back to you faster!
We think you need these skills to ace Commercial Account Manager in Sheffield, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial Account Manager role. Highlight your experience in account management and any relevant skills that align with our mission at Airship/Toggle. We want to see how you can drive growth and enhance customer relationships!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can build rapport quickly and effectively.
Be AI-Curious:We’re an AI-first team, so don’t shy away from mentioning any experience you have with AI tools or technologies. Show us how you’ve used them to work smarter in previous roles, as this will resonate well with our innovative culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at Airship Services Ltd
✨Know Your Numbers
As a Commercial Account Manager, you'll need to be comfortable discussing metrics like ARR and NRR. Brush up on your numbers and be ready to talk about how you've driven growth in previous roles. This shows you're not just about relationships but also understand the commercial side of things.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you balanced customer needs with business objectives. Be ready to discuss your approach to contract renewals and how you’ve successfully navigated tricky conversations. This will demonstrate your confidence and capability in handling commercial terms.
✨Embrace AI Tools
Since the company values an AI-first mindset, come prepared with examples of how you've used technology to improve efficiency in your previous roles. Discuss any specific tools you've explored and how they helped you work smarter. This will show that you align with their innovative culture.
✨Build Rapport Quickly
Excellent communication is key for this role. Practice your storytelling skills and think of ways to connect with the interviewers. Share anecdotes that highlight your ability to build relationships and maintain customer engagement. This will help you stand out as a personable candidate.
