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- Tasks: Lead operational excellence and continuous improvement across data centre operations.
- Company: Global leader in data centre services with a focus on innovation and sustainability.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Why this job: Shape the future of operational excellence in a cutting-edge tech environment.
- Qualifications: Experience in data centre operations and strong process optimisation skills.
- Other info: Join a culture that values collaboration and strategic transformation.
The predicted salary is between 36000 - 60000 £ per year.
Senior Operational Capability Manager
Location:
London, Canary Wharf
Employment Type:
Full-time
Industry:
Data Centre / Critical Infrastructure
About Our Client
Our Client is a global leader in data centre services, delivering secure, resilient, and high-performance infrastructure solutions to some of the world\’s most demanding businesses. With a growing international footprint and a strong focus on innovation, our Client is committed to operational excellence, sustainability, and continual improvement in all aspects of service delivery.
As part of this commitment, we are seeking a
Senior Operational Capability Manager
to lead the strategic uplift of operational maturity and capability across the data centre estate. This is a key role in shaping how our Client\’s operations evolve to meet current and future customer demands.
About the Role
The Senior Operational Capability Manager will play a pivotal role in driving operational excellence through continuous improvement, process optimisation, and capability development across the data centre operations function.
You will be responsible for embedding best practice frameworks, uplifting technical and operational standards, and leading initiatives that enhance reliability, safety, and performance across multiple data centre sites.
Working closely with Senior Data Centre Managers, Engineering, Technology, and Operational Leadership teams, you will ensure that processes, systems, and people are aligned to deliver exceptional service to customers at all times.
Key Responsibilities
- Lead the continuous improvement of data centre operations, driving consistency and excellence across all sites.
- Develop, establish, and maintain robust operational process frameworks and best practices to enhance performance and reduce risk.
- Provide technical coaching, mentoring, and capability development for data centre teams to uplift knowledge and performance standards.
- Partner with Senior Data Centre Managers to proactively manage and resolve incidents, ensuring lessons learned are captured and acted upon.
- Lead detailed root cause analysis of incidents and oversee the implementation of preventative measures.
- Coordinate service planning and maintenance activities, ensuring minimal customer impact and alignment with business priorities.
- Collaborate with the Operational Technology Product Manager to identify, implement, and optimise digital tools and automation platforms (e.g. DCIM, CMDB, workflow systems) that improve operational visibility and efficiency.
- Produce regular reports and insights for senior leadership on operational maturity, risk management, performance, and improvement initiatives.
- Contribute to long-term strategic planning, including readiness for new site launches and infrastructure expansion projects.
- Champion a culture of operational excellence, continuous learning, and accountability across the operations function.
Qualifications and Experience
- Significant experience in
data centre operations
, ideally within a mission-critical or high-availability environment. - Proven track record in
service improvement
,
process optimisation
, or
operational transformation
within technical infrastructure settings. - Strong working knowledge of
IT infrastructure
,
critical facilities management
, and
data centre operational standards
. - Familiarity with
ITIL
,
ISO 27001/50001/9001
,
risk management
, and other relevant frameworks. - Demonstrated experience leading
cross-functional initiatives
and managing complex operational challenges. - Strong analytical and problem-solving skills, with experience in developing and interpreting operational metrics and KPIs.
- Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and executive stakeholders.
- Exceptional written communication skills, including the ability to produce clear technical and strategic documentation.
Why Join Our Client
- Opportunity to play a leading role in shaping the future of operational excellence within a globally recognised data centre organisation.
- Work in a culture that values innovation, collaboration, and professional growth.
- Competitive salary, benefits, and career development opportunities.
- Exposure to cutting-edge data centre technology and strategic transformation projects.
How to Apply
If you are a strategic thinker with a passion for operational excellence, process improvement, and developing high-performing teams, we would love to hear from you.
Apply now via LinkedIn or submit your CV and a brief cover letter outlining your relevant experience and achievements.
Senior Operational Capability Manager employer: AirSearch
Contact Detail:
AirSearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Capability Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience in operational excellence and process optimisation, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to operational excellence.
We think you need these skills to ace Senior Operational Capability Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operational Capability Manager role. Highlight your experience in data centre operations and any relevant frameworks like ITIL or ISO standards. We want to see how your skills align with our commitment to operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can contribute to our client's mission. Be specific about your achievements and how they relate to the role.
Showcase Your Communication Skills: Since this role requires excellent written communication, make sure your application is clear and concise. Use professional language but let your personality shine through. We appreciate authenticity and clarity!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at AirSearch
✨Know Your Stuff
Make sure you brush up on your knowledge of data centre operations and the specific frameworks mentioned in the job description, like ITIL and ISO standards. Being able to discuss these in detail will show that you're not just familiar with the terms but can apply them effectively.
✨Showcase Your Experience
Prepare to share specific examples from your past roles where you've driven operational excellence or led process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Engage with the Team
Since this role involves collaboration with various teams, be ready to discuss how you've successfully worked with cross-functional groups in the past. Highlight your communication skills and how you’ve managed to resolve conflicts or drive initiatives forward.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current operational challenges or future projects. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially around innovation and continuous improvement.
