At a Glance
- Tasks: Resolve technical issues and ensure customer satisfaction through effective communication.
- Company: Air Products, a leading industrial gases company with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a solution-focused mindset.
The predicted salary is between 24300 - 29700 £ per year.
At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Location: Worcester, Hybrid (Work from Home after training)
Schedule: 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks
About the Role
As a Customer Experience Professional, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands‑on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities:
- Handle inbound customer queries via phone, email, and other channels
- Diagnose and troubleshoot technical problems with confidence and accuracy
- Proactively provide updates and resolutions through outbound communication
- Maintain and update technical records to ensure accurate documentation
- Liaise with internal teams to elevate and resolve complex issues
A Few Things About You
- You bring a can‑do attitude and strive to leave every customer with a positive experience
- You’re a strong communicator with great listening skills and a friendly telephone manner
- You are solution‑focused, caring about resolving issues efficiently and effectively
- You enjoy working collaboratively and thrive in a team environment
- You’re organised, detail‑oriented, and able to manage multiple tasks
Working Arrangements
Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model
Shift Pattern: Includes a mix of shifts Early Shift - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return. Late Shift 9–5, 11–7 and 1-9 shifts, with one weekend shift (11‑7) every 3 weeks and a weekday off in return.
If you're passionate about helping customers and solving technical challenges, we’d love to hear from you!
Customer Experience Professional in Worcester employer: airproducts
As a Workshop Technician at our Worcester facility, you will join a dynamic team dedicated to delivering high-quality equipment refurbishment and testing for Air Products. We pride ourselves on fostering a collaborative work culture that encourages continuous improvement and professional growth, offering training opportunities in mechanical engineering and safety practices. With a focus on innovation and employee well-being, we provide a supportive environment where your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Professional in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at airproducts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like airproducts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Professional in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to airproducts:Your cover letter is your chance to shine! Tell us why you want to work at airproducts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at airproducts!
How to prepare for a job interview at airproducts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
