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For Companies At a Glance
- Tasks: Serve customers with a smile and ensure top-notch hospitality in a fast-paced environment.
- Company: Join a family-run UK business dedicated to exceptional customer experiences at airports.
- Benefits: Enjoy free meals, health perks, and up to 32 days of annual leave.
- Why this job: Be part of a vibrant team and make a real difference in customer service.
- Qualifications: Passion for food and beverages, good communication skills, and a willingness to learn.
- Other info: Diversity and inclusivity are valued; adjustments available throughout the recruitment process.
The predicted salary is between 11 - 16 £ per hour.
We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team.
As a Front of House Team Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
The Role
In this role, you will work closely with the back-of-house team to deliver first-class table service, with a particular focus on hospitality and promoting sales. Your main duties will include:
- Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
- Maintaining a thorough knowledge of all food and beverage products available.
Requirements
We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience.
- A good level of general education, including English and Maths.
- A willingness to learn about health and safety and food standard requirements.
- The ability to follow processes and maintain service levels under pressure.
Compliance and Documentation
All successful candidates will be required to:
- Provide proof of their right to work in the UK.
- Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
If you meet these requirements and are excited to join our team, please apply today!
Salary & Benefits
- Tronc (tips and gratuities distribution system) via an elected troncmaster.
- Free meals while on duty at the site, from the 'Staff Duty Meal' options.
- Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers.
- Access to our Employee Assistance Programme for health and well-being support from day one.
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
ARE Ltd recognises the value of diversity and inclusivity in fostering a remarkable experience for all our customers, and is committed to equity and fair treatment in the workplace.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns to help us better address and respect your identity throughout the process.
Front of House Team Member employer: Airport Retail Enterprises UK Ltd
Contact Detail:
Airport Retail Enterprises UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their family-run vibe.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Front of House Team Member and how you'd handle them. Being able to demonstrate your problem-solving skills will really impress them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you care about the role and are ready to represent their brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen and ready to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and beverages shine through! We want to see that you’re genuinely excited about providing exceptional customer service.
Be Professional Yet Friendly: Remember, as a Front of House Team Member, you'll be the face of our business. Use a friendly tone in your application, but keep it professional. Show us you can balance both!
Highlight Relevant Experience: If you've got any previous experience in hospitality or customer service, make sure to mention it! We love seeing how your background aligns with what we do here at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Airport Retail Enterprises UK Ltd
✨Know Your Menu Inside Out
Make sure you have a solid understanding of the food and beverage offerings. Familiarise yourself with the menu items, ingredients, and any specials. This will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is key for a Front of House Team Member!
✨Be Ready for Early Starts and Late Finishes
Since shifts can start as early as 4 a.m. or finish late, be prepared to discuss your availability. Show enthusiasm for flexible working hours and demonstrate that you’re ready to adapt to the demands of the job.
✨Emphasise Teamwork and Communication
As you'll be working closely with the back-of-house team, highlight your ability to work well in a team. Share examples of how you've effectively communicated with colleagues to ensure smooth operations and excellent service.
