Restaurant & Bar Manager

Restaurant & Bar Manager – ICONS Sports Bar & Kitchen

We believe airport customers deserve better – we ARE here to delight.

We are a family‑run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers. We are looking for a committed and enthusiastic individual to join our team.

The Role

You will play a vital role in supporting the Operations Manager, ensuring that high standards of service are maintained and driving sales and operational efficiency.

Main Duties

• Lead the restaurant and bar team.
• Oversee, coach and guide the team to continuously improve service while adhering to health and safety, food preparation and alcohol licensing requirements.
• Ensure confidentiality and act in accordance with data protection requirements when handling personal data.
• Motivate the team through positive communication and deliver informative pre‑ and post‑shift briefs.
• Handle escalated customer complaints and support colleagues in resolving issues.
• Ensure all activities, including financial and administrative tasks, are completed according to the daily task lists.
• Keep senior management informed of any significant issues arising during shifts.

Requirements & Qualifications

We are seeking an experienced, self‑motivated individual with a passion for delivering outstanding customer service. Flexibility with shift patterns and leadership experience in hospitality are essential.

• Extensive management‑level hospitality experience with leadership responsibility.
• Familiarity with airport‑based hospitality (preferred but not essential).
• A track record of success in customer satisfaction, sales and service.
• Excellent written and verbal communication skills.
• Proven ability to manage teams and individuals in a busy hospitality setting.
• Strong organisational skills and the ability to manage competing priorities.
• The ability to handle customer complaints and resolve them effectively.

Personal Qualities

• Driven by continuous improvement.
• Decisive and resilient.
• Strong team‑leader.
• Calm and approachable under pressure.
• Passionate about food and beverages.

Salary & Benefits

• £42,000 plus Tronc (tips and gratuities distribution system) via an elected Tronc master.
• Annual bonus.
• Free meals while on duty at the site, from the ‘Staff Meal’ options.
• Health & wellbeing plan.
• 28 days annual leave (including bank holidays), increasing by 1 day a year up to a maximum of 32 days.
• Staff referral bonus scheme.

Our values

Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand.

• Curious, passionate and resilient.
• Responsible, hard‑working and keen to help others.
• Willing to show up, be positive and have fun.

Please note

• Provide proof of right to work in the UK.
• Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check and five years of personal and employment references.

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment to treating all employees fairly and equitably at work extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK.

To achieve this we encourage applications from individuals of disadvantaged socio‑economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. If you have specific requirements or need adjustments at any stage, please let us know. In your application, feel free to indicate your preferred pronouns to help us better address and respect your identity throughout the process.