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For Companies At a Glance
- Tasks: Serve customers with a smile and ensure top-notch hospitality.
- Company: Join a family-run UK business at airports, focused on exceptional customer experiences.
- Benefits: Enjoy free meals, tips, a health plan, and up to 32 days annual leave.
- Why this job: Be part of a diverse team that values inclusivity and offers growth opportunities.
- Qualifications: Good general education, willingness to learn, and ability to work under pressure.
- Other info: We support reasonable adjustments for all candidates during the recruitment process.
We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team.
As a Front of House Team Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
The Role Duties
In this role, you will work closely with the back-of-house team to deliver first-class table service, with a particular focus on hospitality and promoting sales. Your main duties will include:
- Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
- Maintaining a thorough knowledge of all food and beverage products available.
Requirements
We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience.
To Succeed In This Role, You’ll Have
- A good level of general education, including English and Maths.
- A willingness to learn about health and safety and food standard requirements.
- The ability to follow processes and maintain service levels under pressure.
Please Note
All successful candidates will be required to:
- Provide proof of their right to work in the UK.
- Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
If you meet these requirements and are excited to join our team, please apply today!
Salary & Benefits
- Tronc (tips and gratuities distribution system) via an elected troncmaster.
- Cash gratuities, at customer discretion.
- NEST pension.
- Free meals while on duty at the site, from the 'Staff Duty Meal' options.
- Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers.
- Access to our Employee Assistance Programme for health and well-being support from day one.
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
- Staff referral bonus scheme.
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.
We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.
Front of House Team Member employer: Airport Retail Enterprises (UK) Limited
Contact Detail:
Airport Retail Enterprises (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with the food and beverage offerings at our outlets. Knowing the menu inside out will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from previous experiences. Highlight how you handled challenging situations or went above and beyond for a customer, as this is crucial for a Front of House Team Member.
✨Tip Number 3
Be prepared to discuss your availability, especially regarding early morning starts or late finishes. Showing flexibility can set you apart from other candidates who may not be as willing to adapt to the shift patterns.
✨Tip Number 4
Research our company values and commitment to diversity and inclusivity. Being able to articulate how you align with these values can demonstrate that you're not just looking for any job, but are genuinely interested in being part of our team.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Front of House Team Member. Highlight your passion for food and beverages and your commitment to exceptional customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise any previous customer service roles, teamwork experiences, and your ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have provided excellent customer service in the past and your willingness to learn about health and safety standards.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Airport Retail Enterprises (UK) Limited
✨Show Your Passion for Food and Beverages
Make sure to express your enthusiasm for food and beverages during the interview. Share any relevant experiences or favourite dishes that highlight your passion, as this role requires a genuine interest in the products you'll be serving.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. This could include handling difficult situations or going above and beyond for a customer. The interviewer will be looking for your ability to engage with customers in a friendly and professional manner.
✨Be Ready for Early Starts and Late Finishes
Since shifts may start as early as 4 a.m. or finish late, it's important to show your flexibility and willingness to work these hours. Mention any previous experience you have with early or late shifts to reassure them of your commitment.
✨Familiarise Yourself with Health and Safety Standards
Brush up on basic health and safety regulations related to food service. Being knowledgeable about these standards will demonstrate your readiness to learn and adhere to the necessary protocols, which is crucial in this role.