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- Tasks: Lead a dynamic team to deliver exceptional customer service in a fast-paced airport environment.
- Company: Family-run UK business focused on creating memorable dining experiences.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Exciting work environment with opportunities for career advancement.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in hospitality with leadership skills; food hygiene knowledge is a plus.
The predicted salary is between 12 - 15 £ per hour.
We are a family‑run UK business operating food and beverage outlets at airports, delivering exceptional experiences to all our customers. We are looking for a committed and enthusiastic individual to join our team. People are at the heart of what we do, and our staff are central to the success of our pub.
As a Supervisor, you will be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 5 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
Main Duties
- Oversee, coach, and guide the team during shifts to ensure outstanding customer service.
- Ensure adherence to health and safety, food preparation, and alcohol licensing requirements.
- Support the training and development of new and existing team members.
- Motivate the team with clear communication and provide feedback through pre‑ and post‑shift briefs.
- Handle and elevate customer complaints as necessary.
- Address concerns or provide corrective feedback in a timely fashion.
- Assist the Duty Manager in ensuring shift responsibilities are completed effectively and handovers are smooth.
- Keep the wider management team updated on key issues arising during shifts.
- Work collaboratively with back‑of‑house colleagues to deliver excellent customer service.
Requirements
We are looking for an experienced, self‑motivated, and enthusiastic individual who is flexible with shift patterns and willing to undertake a variety of duties.
Qualifications Preferred Criteria
- Basic Food Hygiene certificate (desirable but not essential).
- Senior‑level hospitality experience with leadership responsibility.
- Familiarity with an airport‑based hospitality setting.
- Ability to identify and address health and safety or food preparation concerns.
- Proven track record in customer satisfaction, sales, and service.
Knowledge, Skills, And Abilities
- Strong communication skills.
- Ability to build strong relationships with colleagues.
- Proven ability to manage teams and individuals in a hospitality setting.
- Highly organised, with the ability to engage and motivate others under pressure.
- Ability to manage conflicting priorities while maintaining service levels.
- Competent in handling customer complaints to satisfactory resolutions.
Personal Qualities
- Self‑motivated and confident.
- Decisive and resilient.
- Calm and approachable under pressure.
Restaurant Supervisor in Edinburgh employer: Airport Retail Enterprises (UK) Limited
Contact Detail:
Airport Retail Enterprises (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Supervisor role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your enthusiasm for food and beverages shine through. Share your passion for customer service and how you’ve motivated teams in the past.
✨Tip Number 3
Be prepared for situational questions! Think about times you've handled customer complaints or led a team under pressure. We want to hear how you’ve turned challenges into successes.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our family-run business.
We think you need these skills to ace Restaurant Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for food and beverages right from the start! In your application, share why you love working in hospitality and how you can bring that passion to our team.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any leadership roles you've had in hospitality. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’d be a great fit for the Supervisor role and how you can contribute to our family-run business.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Airport Retail Enterprises (UK) Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous roles in hospitality, especially any leadership experience. Prepare specific examples of how you've motivated a team or handled customer complaints. This will demonstrate your capability to manage shifts and ensure outstanding service.
✨Demonstrate Communication Skills
As a Supervisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like giving feedback to a team member or addressing a customer complaint, to showcase your approach during the interview.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how they handle busy periods. This shows you're proactive and genuinely interested in the role and the company culture.