Head of Coordination in Surrey

Location: Hybrid Working (With regular office days in Staines)

Hours: 37.5 hours per week

Job Purpose

• To lead the worldwide Coordination team in all day-to-day matters and contribute to the strategic direction of ACL.
• Develop and maintain excellent customer service across customer airlines and airports; engage at CEO level with Level 3 airports and airport management groups.
• Develop coordination best quality and practice to ensure delivery of coordination excellence in ways that comply with all relevant regulations and guidelines.
• Play a role in ACL’s relationship with key industry stakeholders.
• Ensure that ACL acts independently and professionally; has a unified position on future developments in coordination, regulation and legislation.

Principle Accountabilities

• Lead the Coordination team in the allocation of slots and schedules facilitation within agreed coordination parameters in accordance with industry regulations and guidelines.
• Ensure accurate and timely schedules data and oversee the secondary trading market where it exists.
• Develop, monitor and report on KPIs that drive best practice including customer service, adherence to industry deadlines and standards, pro-activity and quality of coordination.
• Contribute to the development and then deliver a Coordination Excellence Strategy that exceeds customer expectations.
• Lead the team to deliver optimal solutions to scheduling problems and make best use of airport capacity.
• Maintain a high degree of integrity of coordination decisions and consider impact both in real time and for the future.
• Support and advise Coordination Managers and Leads when faced with significant challenges and decisions.
• Develop and deliver a customer engagement strategy that understands our customer’s needs and business objectives.
• Play a leading role in committees responsible for matters of airline scheduling and airport capacity.
• Deliver Coordination within budgetary constraints and achieve cost savings through efficiencies wherever possible.
• Represent ACL, as Head of Delegation, at IATA Schedules Conferences and EUACA Schedule Optimisation Meetings as required.
• Support the Head of IS in future development strategy for coordination software.

Other

• Support Head of Commercial in the development of commercial leads to maintain a pipeline of new business opportunities.
• If required by the Company: Appointed as ACL International’s legal representative in the Emirate of Dubai and Abu Dhabi.

Compliance

• Act in a neutral, transparent, and non-discriminatory way at all times.
• Comply with all applicable rules, regulations, legal and statutory requirements.
• Comply with all applicable industry guidelines where appropriate.
• Comply with all aspects of employment legislation including Health.

Skills and Capabilities

• 10+ years relevant industry experience.
• Broad and in-depth knowledge of the air transport industry.
• Experience of airport capacity management and/or airline network planning.
• Ability to take balanced decisions and anticipate pitfalls.
• Leadership, Communication, Team working and team leading skills.
• Able to collaborate across teams and foster cross-team working.
• Analytical skills – quantitative analysis, statistics.
• Customer focused with value, quality and service ethos.
• Presentation skills – up to ACL Board and customer CEO level.
• Planning and organisation skills – deadline and delivery focused.
• Able to delegate effectively and manage multiple complex projects at the same time.
• Ability to work under pressure; comfortable with, and able to lead, change.
• Financially literate to a general management standard.
• Independently minded; self-motivated and able to inspire and motivate others.
• High levels of integrity, ethics and standards; high levels of credibility; politically astute.

Candidates must have permission to live and work in the UK.