Head of Coordination in Staines

Location

Hybrid Working (With regular office days in Staines)

Hours

• 37.5 hours per week
• Job Purpose

To lead the worldwide Coordination team in all day-to-day matters and contribute to the strategic direction of ACL;

Develop and maintain excellent customer service across customer airlines and airports; and engage at CEO level with Level 3 airports and airport management groups.

To develop coordination best quality and practice to ensure delivery of coordination excellence in ways that comply with all relevant regulations and guidelines.

Play a role in ACL’s relationship with key industry stakeholders.

To ensure that ACL acts independently and professionally; has a unified position on future developments in coordination, regulation and legislation; and that any developments best support ACL and the underlying principles of slot coordination1.

• Principle Accountabilities
• Coordination
• Lead the Coordination team in the allocation of slots and schedules facilitation within agreed coordination parameters in accordance with industry regulations and guidelines, ensure accurate and timely schedules data and oversee the secondary trading market where it exists.
• Develop, monitor and report on KPIs that drive best practice including customer service, adherence to industry deadlines and standards, pro-activity and quality of coordination, owning the delivery of customer satisfaction and quality KPIs.
• Contribute to the development and then deliver a Coordination Excellence Strategy that exceed customer expectations, so ACL remains best in class for coordination services.
• Lead the team to deliver optimal solutions to scheduling problems and make best use of airport capacity, encouraging co-operation between stakeholders and exercising appropriate discretion.
• Maintain a high degree of integrity of coordination decisions and consider impact both in real time and for the future. 1Independence of the coordinator, fairness and transparency, and to ensure the most efficient declaration, allocation and use of available airport capacity in order to optimise benefits to consumers, taking into account the interests of airports and airlines. 1
• Support and advise Coordination Managers and Leads when faced with significant challenges and decisions, ensuring appropriate external advice is sought when required.
• Develop and deliver a customer engagement strategy that understands our customer’s needs, business objectives and how ACL can add value to their business, using such information to maintain knowledge of priorities to better determine ACL policy and processes.
• Play a leading role in committees responsible for matters of airline scheduling and airport capacity; seek ways to improve capacity, utilisation, operational performance and scheduling flexibility;
• Deliver Coordination within budgetary constraints and achieving cost savings through efficiencies wherever possible.
• Represent ACL, as Head of Delegation, at IATA Schedules Conferences and EUACA Schedule Optimisation Meetings as required.
• Support the Head of IS in future development strategy for coordination software to ensure that we maintain our competitive advantage and continue to exceed customer expectations.
• Other
• Support Head of Commercial in the development of commercial leads to maintain a pipeline of new business opportunities in pursuit of ACL’s commercial growth ambitions.
• If required by the

Company: Appointed as ACL International’s legal representative in the Emirate of Dubai and Abu Dhabi and maintains the appropriate trade licences, bank mandates and residency in compliance.

• Compliance
• Act in a neutral, transparent, and non-discriminatory way at all times.
• Comply with all applicable rules, regulations, legal and statutory requirements.
• Comply with all applicable industry guidelines where appropriate.
• Comply with all aspects of employment legislation including Health & Safety, Security, Data Protection and anti-corruption regulations.
• Comply with all Company policies and procedures.
• Head of Coordination

Qualifications and Knowledge

• Educated to degree or equivalent standard in a relevant discipline;
• 10+ years relevant industry experience;
• Broad and in-depth knowledge of the air transport industry;2
• Experience of airport capacity management and/or airline network planning.

Skills and Capabilities

• Ability to take balanced decisions and anticipate pitfalls;
• Leadership;
• Communication;
• Team working and team leading;
• Able to collaborate across teams and foster cross-team working – internal and external;
• Analytical skills – quantitative analysis, statistics;
• Customer focused with value, quality and service ethos;
• Presentation skills – up to ACL Board and customer CEO level;
• Planning and organisation skills – deadline and delivery focused;
• Able to delegate effectively and manage multiple complex projects at the same time;
• Ability to work under pressure;
• Comfortable with, and able to lead, change;
• Financially literate to a general management standard;
• Independently minded;
• Self-motivated and able to inspire and motivate others;
• High levels of integrity, ethics and standards;
• High levels of credibility;
• Politically astute.

Candidates must have permission to live and work in the UK.

#J-18808-Ljbffr