At a Glance
- Tasks: Assist customers, schedule appointments, and resolve inquiries in a friendly manner.
- Company: Join Southern Home Services, a leading HVAC, Plumbing, and Electrical company.
- Benefits: Enjoy reliable work, weekly pay, paid time off, and comprehensive health benefits.
- Other info: Dynamic office environment with opportunities for training and career advancement.
- Why this job: Be part of a supportive team that values work-life balance and personal growth.
- Qualifications: 1 year of customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Are you ready to be part of something bigger?
M.E. Flow is looking for a dynamic Customer Service Representative/Dispatcher to join a thriving business that believes in work-life balance and cares about you!
In This Role, You Will Be Responsible For:
- Answer incoming customer requests and inquiries in a professional & friendly manner
- Act as a liaison between customers, technicians, salespersons & management
- Schedule service and routine maintenance appointments
- Maintain & update customer records based on interactions
- Process invoice payments
- Provide information about products and services
- Troubleshoot and resolve customer issues and concerns
- Develop & maintain a knowledge base of the evolving products & services that benefit our customers
- Participate in in-house training on products & services needed by our customers & office software required to fulfill this position
- Additional duties as assigned
Required Qualifications:
- Monday - Friday 9a - 6p and Saturday - Sunday 8a - 5p (rotating weekends)
- Minimum of 1-year administrative or customer service experience in an office setting is required
- Knowledge in Microsoft Office is required
- Service Titan is a plus
- Ability to easily cultivate strong rapport with customers and co-workers
- Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
- Work well independently & with integrity in a structured yet relaxed environment
- Enjoy patiently, empathetically helping others
- Excellent written and verbal communication skills
The Physical Requirements Of This Job Include:
- Perform work while sitting and/or standing at an individual work station or office
- Communicate verbally via phone or other communication device
- Ability to stand, walk and sit; talk or hear, both in person and by telephone
- Use hands to type, handle or feel objects or controls; reach with hands and arms
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
- Work is usually performed in an indoor office environment
Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.
Benefits:
- Reliable, Year-Round Work
- Weekly Paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Health savings account
- Flexible spending account
- Employee discounts
- Company paid short term life insurance
- Life insurance
This is a Non-Exempt position. Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.
Customer Service Representative/Dispatcher(Office Experience Required) in Cockermouth employer: Airplus
Southern Home Services is an exceptional employer that prioritises work-life balance and employee well-being, making it a fantastic place for Customer Service Representatives/Dispatchers to thrive. With reliable year-round work, comprehensive benefits including medical, dental, and vision coverage, and a commitment to diversity and inclusion, employees are supported in their professional growth while enjoying a collaborative and friendly work environment. Join us to be part of a dynamic team that values your contributions and fosters a culture of respect and empowerment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative/Dispatcher(Office Experience Required) in Cockermouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airplus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airplus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative/Dispatcher(Office Experience Required) in Cockermouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airplus:Your cover letter is your chance to shine! Tell us why you want to work at Airplus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airplus!
How to prepare for a job interview at Airplus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
