At a Glance
- Tasks: Assist customers and schedule services while providing top-notch support.
- Company: Join a growing HVAC, plumbing, and electrical company with a friendly vibe.
- Benefits: Enjoy reliable work, weekly pay, and comprehensive health benefits.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a difference by helping customers and building strong relationships.
- Qualifications: Customer service experience and great communication skills are a must.
The predicted salary is between 24000 - 30000 £ per year.
Southern Home Services is a residential HVAC, plumbing, and electrical company that acquires, owns, and operates businesses across the United States. We are seeking a Customer Service Representative / Dispatcher to join our growing team.
Responsibilities
- Answer incoming customer requests and inquiries in a professional & friendly manner
- Act as a liaison between customers, technicians, salespersons & management
- Schedule service and routine maintenance appointments
- Maintain & update customer records based on interactions
- Process invoice payments
- Provide information about products and services
- Troubleshoot and resolve customer issues and concerns
- Develop & maintain a knowledge base of evolving products & services that benefit our customers
- Participate in in‑house training on products & services and office software required to fulfill this position
- Additional duties as assigned
Qualifications
- Work Schedule: Monday – Friday 9a–6p and Saturday – Sunday 8a–5p (rotating weekends)
- Minimum of 1-year administrative or customer service experience in an office setting
- Proficiency in Microsoft Office
- Experience with Service Titan is a plus
- Ability to cultivate strong rapport with customers and co‑workers
- Organize, prioritize and manage time effectively to see tasks through to completion
- Work well independently & with integrity in a structured yet relaxed environment
- Patience, empathy and a willingness to help others
- Excellent written and verbal communication skills
Physical Requirements
- Perform work while sitting and/or standing at an individual workstation or office
- Communicate verbally via phone or other communication device
- Ability to stand, walk and sit; talk or hear, both in person and by telephone
- Use hands to type, handle or feel objects or controls; reach with hands and arms
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
- Work is usually performed in an indoor office environment
Benefits
- Reliable, Year‑Round Work
- Weekly Paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Health Savings Account
- Flexible Spending Account
- Employee discounts
- Company‑paid short‑term life insurance
- Life insurance
This is a Non‑Exempt position. Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.
Equal Opportunity Employer
Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.
Customer Service Representative/Dispatcher in Cockermouth employer: Airplus
Southern Home Services is an exceptional employer that prioritises employee well-being and growth, offering reliable year-round work and a supportive work culture. With comprehensive benefits including medical, dental, and vision coverage, as well as opportunities for in-house training, employees can thrive in their roles while enjoying a balanced work-life environment. Join us in a dynamic team where your contributions are valued and rewarded, making a meaningful impact in the HVAC, plumbing, and electrical services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative/Dispatcher in Cockermouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Home Services. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it online. It shows you're serious about joining our team and makes it easier for us to find you.
We think you need these skills to ace Customer Service Representative/Dispatcher in Cockermouth
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Professional Yet Friendly:Since the role involves interacting with customers, your written application should reflect a professional yet friendly tone. Use clear language and a positive attitude to convey your personality and approachability.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention relevant experiences and skills that align with what we’re looking for, like your proficiency in Microsoft Office or any experience with Service Titan.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Airplus
✨Know the Company Inside Out
Before your interview, take some time to research Southern Home Services. Understand their services, values, and what sets them apart in the HVAC, plumbing, and electrical industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Representative/Dispatcher, your ability to communicate effectively is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to scheduling, handling customer inquiries, and using software like Microsoft Office or Service Titan. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more prepared and professional.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
