At a Glance
- Tasks: Answer customer inquiries, schedule appointments, and resolve issues in a friendly manner.
- Company: Join Southern Home Services, a leading HVAC, plumbing, and electrical company.
- Benefits: Enjoy reliable work, weekly pay, paid time off, and comprehensive health benefits.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Be the voice of our company and make a difference in customers' lives every day.
- Qualifications: 1-year customer service experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Southern Home Services is a residential HVAC, plumbing, and electrical company that acquires, owns, and operates businesses across the United States. We are seeking a Customer Service Representative / Dispatcher to join our growing team.
Responsibilities
- Answer incoming customer requests and inquiries in a professional & friendly manner
- Act as a liaison between customers, technicians, salespersons & management
- Schedule service and routine maintenance appointments
- Maintain & update customer records based on interactions
- Process invoice payments
- Provide information about products and services
- Troubleshoot and resolve customer issues and concerns
- Develop & maintain a knowledge base of evolving products & services that benefit our customers
- Participate in in‑house training on products & services and office software required to fulfill this position
- Additional duties as assigned
Qualifications
- Work Schedule: Monday – Friday 9a–6p and Saturday – Sunday 8a–5p (rotating weekends)
- Minimum of 1-year administrative or customer service experience in an office setting
- Proficiency in Microsoft Office
- Experience with Service Titan is a plus
- Ability to cultivate strong rapport with customers and co‑workers
- Organize, prioritize and manage time effectively to see tasks through to completion
- Work well independently & with integrity in a structured yet relaxed environment
- Patience, empathy and a willingness to help others
- Excellent written and verbal communication skills
Physical Requirements
- Perform work while sitting and/or standing at an individual workstation or office
- Communicate verbally via phone or other communication device
- Ability to stand, walk and sit; talk or hear, both in person and by telephone
- Use hands to type, handle or feel objects or controls; reach with hands and arms
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
- Work is usually performed in an indoor office environment
Benefits
- Reliable, Year‑Round Work
- Weekly Paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Health Savings Account
- Flexible Spending Account
- Employee discounts
- Company‑paid short‑term life insurance
- Life insurance
This is a Non‑Exempt position. Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.
Equal Opportunity Employer
Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.
Customer Service Dispatcher & Scheduler - Full-Time in Cockermouth employer: Airplus
Southern Home Services is an exceptional employer that prioritises employee well-being and growth, offering reliable year-round work and a supportive, inclusive work culture. With comprehensive benefits including medical, dental, and vision coverage, as well as opportunities for professional development through in-house training, employees can thrive in their roles while enjoying a balanced work-life schedule. Join us in a dynamic environment where your contributions are valued and rewarded, making a meaningful impact in the HVAC, plumbing, and electrical services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Dispatcher & Scheduler - Full-Time in Cockermouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Home Services. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Dispatcher, you'll need to be friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks. Maybe share a story about a time you juggled multiple responsibilities successfully.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Southern Home Services.
We think you need these skills to ace Customer Service Dispatcher & Scheduler - Full-Time in Cockermouth
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Professional Yet Friendly:Since you'll be the first point of contact for our customers, it's important to convey a friendly tone in your application. Use clear and polite language to reflect the professional yet approachable vibe we value at StudySmarter.
Tailor Your Application:Take a moment to read through the job description carefully and tailor your application accordingly. Mention any relevant experience with scheduling or using software like Service Titan, as this will help us see you as a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Airplus
✨Know the Company Inside Out
Before your interview, take some time to research Southern Home Services. Understand their services, values, and what sets them apart in the HVAC, plumbing, and electrical industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Dispatcher & Scheduler, you'll need to demonstrate your ability to handle customer inquiries with patience and empathy. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. This will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to scheduling, communication, and problem-solving. Practise your responses to questions like 'How do you prioritise tasks?' or 'Can you describe a time when you dealt with a difficult customer?' This will help you articulate your thoughts clearly during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or how success is measured in this role. This not only shows your interest but also helps you determine if Southern Home Services is the right fit for you.
