Shift Manager

At Airparks, we are changing the shape of airport parking by delivering safe, reliable and friendly services that customers trust. From the moment a customer arrives on site to the moment they return from their trip, our frontline teams play a vital role in creating a smooth, stress-free experience. We are looking for a Shift Manager to lead operational shifts at our car park in Luton. This role is central to the day-to-day running of our sites, ensuring our people, vehicles and customers are looked after safely, efficiently and with care.

As a Shift Manager, you will lead from the front, setting the standard for service, safety and teamwork while keeping operations moving in a fast-paced, 24/7 environment.

The Role

• Lead, motivate and support operational teams on shift, including customer-facing colleagues like PCV Drivers and Site Operatives.
• Take full responsibility for the smooth running of your shift, ensuring services operate safely, efficiently and on time.
• Deliver excellent customer experiences, resolving issues and complaints with confidence and care.
• Ensure compliance with health and safety, security and vehicle regulations, including passenger carrying vehicles.
• Manage resources on shift, including staffing levels, equipment, vehicles and site operations, in line with budgets and demand.
• Oversee handovers between shifts, ensuring clear communication and continuity.
• Support the training, coaching and development of team members, helping people grow and succeed in their roles.
• Step up to cover wider site responsibilities when required, supporting senior leadership and contributing to continuous improvement.
• Have a real impact on customer satisfaction, team engagement and the overall performance of the site.

Join a supportive, hands-on team culture where people look out for one another, share responsibility, and take pride in delivering great service, even during busy or challenging periods. There are genuine opportunities to develop your leadership skills and progress your career within Airparks and the wider Holiday Extras group.

What you can bring to our team

• Experience leading or supervising teams in an operational, customer-facing environment.
• Confidence making decisions, prioritising work and managing people in a fast-moving setting.
• A strong focus on customer service, with the ability to handle challenging situations calmly and professionally.
• A commitment to health and safety, with an understanding of working to procedures and regulations.
• Clear communication skills and the ability to lead by example.
• Flexibility to work shifts, including days, nights, weekends and bank holidays.
• A full UK driving licence with no points.
• Experience in transport, logistics or regulated environments is helpful but not essential.

Hours: Airparks is a 24/7 operational environment, so we welcome candidates who can work shifts to meet the needs of our customers. This will include weekends and evenings. On a full-time basis, you would work 42 hours per week, being scheduled for shifts across our 24/7 operating hours. You’ll work on a 4 on, 4 off shift pattern, which can be made up of day and night shifts.

How we hire for this role

We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:

• An initial pre-screen call with someone from our hiring team.
• A face-to-face interview with a role-related assessment.

Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch.

Benefits

• 20 days annual leave, extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
• Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay.
• Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years).
• Enjoy a Profit Share Bonus and a pension scheme with Aviva.
• Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
• Income protection, Critical illness cover and Life assurance.