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- Tasks: Join our team as a Site Operative, ensuring smooth airport parking operations.
- Company: Airparks, a leading name in airport parking with a supportive culture.
- Benefits: Earn £14.12 per hour, enjoy gym discounts, and access private medical insurance.
- Why this job: Make a direct impact on customer experiences while working outdoors.
- Qualifications: Strong customer service skills and ability to work under pressure.
- Other info: Flexible shifts available; potential for permanent contract based on performance.
The predicted salary is between 11 - 17 £ per hour.
Salary: £14.12 per hour + Benefits
Location: Luton
Closing date: 13th February
About
At Airparks, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. We’re leading the way in changing the shape of airport parking by providing a service that customers can trust.
We’re looking for Site Operatives who can confidently work under pressure and are flexible to cover days, nights, and weekend shifts, typically in 12-hour patterns. This role involves working outdoors in all weather conditions and requires a high level of physical fitness, as you may walk more than 10 miles on busy days.
You’ll be part of a trusted, supportive team that works together toward shared goals. Strong customer service skills are essential, as you’ll be interacting with hundreds of customers each shift. You will also support the wider team by covering a variety of roles across the business, helping ensure smooth operations each day.
Above all, we’re looking for individuals who reflect our company values in everything they do. We recognise hard work and talent so, based on performance and business needs, there may be the opportunity to move from a fixed term contract to a permanent contract.
The Role
- Be the face of Airparks at the forefront of our daily parking operations.
- Welcome customers as they arrive on site, ensuring they receive a friendly and efficient check-in service.
- Assist customers and direct them to available spaces, minimising disruption to their travel.
- Safely and efficiently move customer vehicles from our customer arrivals area to our secure parking facilities on site.
- Return vehicles to the customer collection area, perfectly timed for when they return from their trip.
- Have a direct, positive impact on the overall customer experience.
- Operate in all weather conditions, covering long distances on foot while working on site.
- Demonstrate trust, teamwork, responsibility, and a customer-first mindset in everything you do.
What you can bring to our team:
- The ability to think on your feet and make great decisions in an operational environment.
- Excellent customer service skills, you work with a positive, customer-first attitude.
- Flexibility and adaptability with the ability to work under pressure.
- A collaborative mindset, you look out for your team members and help them when needed.
- High attention to detail and proactive problem solving.
- Commitment to living our values.
Everyone’s career path is individual and different, so this is just a guide. If your experience doesn’t precisely match this, you’re encouraged to apply so that we can discover your unique talents!
Hours
Airparks operate 24 hours a day, 7 days a week, and this role is ideal for candidates who are comfortable working a variety of shift patterns across days, nights and weekends.
How we hire for this role
We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:
- A call with a member of our hiring team.
- On-site interview.
Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch.
Please note: this role is not eligible for UK skilled worker visa sponsorship, so we can only consider applicants who already have the right to work in the UK.
Benefits
Why choose Airparks?
Our Mission is to provide Holiday Extras with car parking supply that delivers a world-class trip experience through an engaged team and leading technology. We will always deliver high quality, secure, competitively priced off-airport parking products by investing in a customer-focused team and being supported by market-leading technology.
At Airparks, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we’re proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you’ll feel supported and rewarded every day.
- Time is precious: Holiday entitlement is accrued at approximately 12% of hours worked. For example, every 100 hours worked earns around 12 hours of paid holiday.
- Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years).
- Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
- Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
- Plan ahead: Income protection, Critical illness cover and Life assurance.
Site Operative (6 Month Fixed Term Contract) in Luton employer: Airparks
Contact Detail:
Airparks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operative (6 Month Fixed Term Contract) in Luton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Airparks. Understand their values and mission, and think about how your skills align with what they’re looking for. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that showcase your ability to work under pressure and support your colleagues. We want to see how you can contribute to the team!
✨Tip Number 3
Dress the part! Even though this role is hands-on, showing up in smart-casual attire can make a great first impression. It shows you respect the opportunity and are ready to represent Airparks professionally.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your customer-first attitude!
We think you need these skills to ace Site Operative (6 Month Fixed Term Contract) in Luton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve made a positive impact on customers in the past, as this role is all about creating great experiences for our guests.
Be Honest About Your Flexibility: Since this job involves various shifts, be upfront about your availability. If you can work nights and weekends, let us know! We appreciate candidates who are adaptable and ready to jump in when needed.
Demonstrate Team Spirit: We’re all about teamwork here at Airparks. In your application, share examples of how you’ve collaborated with others in previous roles. Show us that you’re someone who looks out for their teammates!
Apply Through Our Website: To make things easier for both of us, apply directly through our website. It streamlines the process and ensures your application gets to the right people quickly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Airparks
✨Know the Role Inside Out
Before your interview, make sure you understand the Site Operative role thoroughly. Familiarise yourself with the key responsibilities like customer service and working in various weather conditions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service skills are essential for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate a positive, customer-first attitude during the interview.
✨Demonstrate Flexibility and Team Spirit
Airparks values flexibility and teamwork, so be ready to discuss how you've adapted to changing situations in previous jobs. Share stories that highlight your ability to work under pressure and support your team members when needed.
✨Prepare for Practical Scenarios
Expect to face situational questions or practical scenarios during your interview. Think about how you would handle common challenges on the job, such as directing customers to parking spaces or managing busy periods. This will show that you can think on your feet and make great decisions in an operational environment.
