At a Glance
- Tasks: Be the face of Airparks, assisting customers and ensuring smooth parking operations.
- Company: Join a Sunday Times Best Place to Work with a supportive team culture.
- Benefits: Earn £14.12 per hour, enjoy gym discounts, private medical insurance, and a profit share bonus.
- Other info: Flexible shifts available; great career growth opportunities await!
- Why this job: Make a direct impact on customer experiences while working outdoors and staying active.
- Qualifications: Strong customer service skills and ability to work under pressure are essential.
The predicted salary is between 11 - 17 £ per hour.
At Airparks, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. We’re leading the way in changing the shape of airport parking by providing a service that customers can trust.
We’re looking for Site Operatives who can confidently work under pressure and are flexible to cover days, nights, and weekend shifts, typically in 12-hour patterns. This role involves working outdoors in all weather conditions and requires a high level of physical fitness, as you may walk more than 10 miles on busy days.
You’ll be part of a trusted, supportive team that works together toward shared goals. Strong customer service skills are essential, as you’ll be interacting with hundreds of customers each shift. You will also support the wider team by covering a variety of roles across the business, helping ensure smooth operations each day.
Above all, we’re looking for individuals who reflect our company values in everything you do. We recognise hard work and talent so, based on performance and business needs, there may be the opportunity to move from a fixed term contract to a permanent contract.
The Role
- Be the face of Airparks at the forefront of our daily parking operations.
- Welcome customers as they arrive on site, ensuring they receive a friendly and efficient check in service.
- Assist customers and direct them to available spaces, minimising disruption to their travel.
- Safely and efficiently move customer vehicles from our customer arrivals area to our secure parking facilities on site.
- Return vehicles to the customer collection area, perfectly timed for when they return from their trip.
- Have a direct, positive impact on the overall customer experience.
- Operate in all weather conditions, covering long distances on foot while working on site.
- Demonstrate trust, teamwork, responsibility, and a customer-first mindset in everything you do.
What you can bring to our team:
- The ability to think on your feet and make great decisions in an operational environment.
- Excellent customer service skills, you work with a positive, customer-first attitude.
- Flexibility and adaptability with the ability to work under pressure.
- A collaborative mindset, you look out for your team members and help them when needed.
- High attention to detail and proactive problem solving.
- Commitment to living our values.
Everyone’s career path is individual and different, so this is just a guide. If your experience doesn’t precisely match this, you’re encouraged to apply so that we can discover your unique talents!
Hours
Airparks operate 24 hours a day, 7 days a week, and this role is ideal for candidates who are comfortable working a variety of shift patterns across days, nights and weekends.
How we hire for this role
We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:
- A call with a member of our hiring team.
- On site interview.
Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via recruitment@holidayextras.com.
Please note: this role is not eligible for UK skilled worker visa sponsorship, so we can only consider applicants who already have the right to work in the UK.
Why choose Airparks?
Our Mission is to provide Holiday Extras with car parking supply that delivers a world class trip experience through an engaged team and leading technology. We will always deliver high quality, secure, competitively priced off airport parking products by investing in a customer focused team and being supported by market leading technology.
At Airparks, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we’re proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you’ll feel supported and rewarded every day.
Time is precious: Holiday entitlement is accrued at approximately 12% of hours worked. For example, every 100 hours worked earns around 12 hours of paid holiday.
Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years).
Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
Plan ahead: Income protection, Critical illness cover and Life assurance.
Site Operative in Luton employer: Airparks
Airparks is an excellent employer, offering a dynamic work environment in Luton where teamwork and dedication are at the forefront of our operations. Employees benefit from a range of perks including gym discounts, health insurance, and profit share bonuses, alongside ample opportunities for career growth within our inclusive workforce. Join us to be part of a company that values customer service excellence and fosters a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Site Operative in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airparks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airparks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Site Operative in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airparks:Your cover letter is your chance to shine! Tell us why you want to work at Airparks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airparks!
How to prepare for a job interview at Airparks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
