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- Tasks: Join our team as a Site Operative, welcoming customers and ensuring smooth parking operations.
- Company: Airparks, a leading airport parking service with a supportive culture.
- Benefits: Earn £14.12 per hour, enjoy gym discounts, private medical insurance, and a profit share bonus.
- Why this job: Make a direct impact on customer experiences while working outdoors and staying active.
- Qualifications: Strong customer service skills and the ability to work flexibly under pressure.
- Other info: Opportunities for career growth and a dynamic, inclusive work environment.
The predicted salary is between 11 - 17 £ per hour.
Salary: £14.12 per hour + Benefits
Location: Luton
Closing date: 13th February
About
At Airparks, we are creating a workplace where everyone can thrive, build their careers and reach their limitless potential. We are leading the way in changing the shape of airport parking by providing a service that customers can trust.
We are looking for Site Operatives who can confidently work under pressure and are flexible to cover days, nights, and weekend shifts, typically in 12-hour patterns. This role involves working outdoors in all weather conditions and requires a high level of physical fitness, as you may walk more than 10 miles on busy days.
You will be part of a trusted, supportive team that works together toward shared goals. Strong customer service skills are essential, as you will be interacting with hundreds of customers each shift. You will also support the wider team by covering a variety of roles across the business, helping ensure smooth operations each day.
Above all, we are looking for individuals who reflect our company values in everything they do. We recognise hard work and talent, so based on performance and business needs, there may be the opportunity to move from a fixed term contract to a permanent contract.
The Role
- Be the face of Airparks at the forefront of our daily parking operations.
- Welcome customers as they arrive on site, ensuring they receive a friendly and efficient check-in service.
- Assist customers and direct them to available spaces, minimising disruption to their travel.
- Safely and efficiently move customer vehicles from our customer arrivals area to our secure parking facilities on site.
- Return vehicles to the customer collection area, perfectly timed for when they return from their trip.
- Have a direct, positive impact on the overall customer experience.
- Operate in all weather conditions, covering long distances on foot while working on site.
- Demonstrate trust, teamwork, responsibility, and a customer-first mindset in everything you do.
What you can bring to our team
- The ability to think on your feet and make great decisions in an operational environment.
- Excellent customer service skills, with a positive, customer-first attitude.
- Flexibility and adaptability with the ability to work under pressure.
- A collaborative mindset, looking out for your team members and helping them when needed.
- High attention to detail and proactive problem solving.
- Commitment to living our values.
Everyone's career path is individual and different, so this is just a guide. If your experience doesn’t precisely match this, you’re encouraged to apply so that we can discover your unique talents!
Hours
Airparks operate 24 hours a day, 7 days a week, and this role is ideal for candidates who are comfortable working a variety of shift patterns across days, nights, and weekends.
How We Hire For This Role
We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:
- A call with a member of our hiring team.
- On-site interview.
Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via recruitment@holidayextras.com.
Please note: this role is not eligible for UK skilled worker visa sponsorship, so we can only consider applicants who already have the right to work in the UK.
Benefits
Why choose Airparks?
Our Mission is to provide Holiday Extras with car parking supply that delivers a world-class trip experience through an engaged team and leading technology. We will always deliver high quality, secure, competitively priced off-airport parking products by investing in a customer-focused team and being supported by market-leading technology.
At Airparks, we are creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we are proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you will feel supported and rewarded every day.
- Time is precious: Holiday entitlement is accrued at approximately 12% of hours worked. For example, every 100 hours worked earns around 12 hours of paid holiday.
- Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years).
- Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
- Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
- Plan ahead: Income protection, Critical illness cover and Life assurance.
Site Operative in Luton employer: Airparks Services Ltd
Contact Detail:
Airparks Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operative in Luton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Airparks. Understand their values and mission, and think about how you can align your skills and experiences with what they’re looking for. This will help you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that showcase your ability to work under pressure and support your team. We want to see how you can bring your unique talents to the role!
✨Tip Number 3
Dress the part! Even though this is a site operative role, showing up in smart-casual attire can make a great first impression. It shows you take the opportunity seriously and are ready to represent Airparks with professionalism.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your appreciation for their time and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Site Operative in Luton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Site Operative role. Highlight your customer service skills and any experience working in fast-paced environments. We love seeing how your unique background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for someone who can think on their feet!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Airparks!
How to prepare for a job interview at Airparks Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the Site Operative role thoroughly. Familiarise yourself with the key responsibilities like customer service and working in various weather conditions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since strong customer service skills are essential for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate a positive, customer-first attitude during the interview.
✨Be Ready for Physical Fitness Questions
Given the physical demands of the job, be prepared to discuss your fitness level and any relevant experiences. You might want to mention any activities or sports you engage in that keep you active, as this shows you're ready for the challenges of the role.
✨Emphasise Teamwork and Flexibility
Airparks values teamwork and adaptability, so come armed with examples of how you've worked well in a team and adapted to changing situations. Highlighting your collaborative mindset will resonate well with the interviewers and show that you align with their company values.
