At a Glance
- Tasks: Support customers by managing queries, complaints, and order processing efficiently.
- Company: Join Airgas, a leading supplier in industrial and medical gases with a diverse culture.
- Benefits: Enjoy competitive pay, health benefits, tuition reimbursement, and a supportive work environment.
- Other info: Office-based role in Newcastle Under Lyme with opportunities for travel and career growth.
- Why this job: Make a real impact on customer experiences while developing your skills in a dynamic setting.
- Qualifications: Strong organisational skills and a willingness to innovate are key; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
As a Sales Support Associate you will be tasked with the proactive administration of fundamental customer functions such as complaint handling, providing documentation, order entry (when required for additional capacity) and preparing quotations. You will design ways of working in conjunction with the EMEA Customer Services Manager that ensure a seamless customer experience, timely response to enquiries and front line communication to build customer relationships. A digital native, you will use your proven experience in process design and execution to create and document replicable Sales Support processes that improve customer experience. You will demonstrate attention to detail, high levels of organization and the ability to prioritise multiple tasks according to customer requirements.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
- Creation of processes to effectively manage inbound customer queries in a timely manner, enabling the order entry team to focus solely on order processing.
- Ownership of customer complaints from cradle to grave, liaising with stakeholders in the process.
- Providing timely and accurate responses to inbound customer queries including providing product information, documentation and order updates.
- Supporting the order entry team by liaising with customers to provide missing information, and when required loading orders into the ERP (Sage).
- Updating the ERP with pricing, customer information and order information according to policy.
- Preparation of quotations for products and services to support the Regional Sales Teams in Middle East/Africa and Europe.
- Proactively contacting customers to provide updates on order status as required.
Are you a MATCH?
Essential Experience / Qualities:
- Ability to analyze workflows and implement / document more efficient ways of working that are logical and measurable.
- Working knowledge of customer supply chains specifically end to end order processing, ERP systems and associated digital tools.
- Business processes in an industrial B2B environment.
- AI tools such as Google Gemini and how to utilise them for process development / improvement.
- Experience in a fast paced environment with accountability for multiple priorities and deadlines.
- Willingness to question and challenge the status quo to deliver better outcomes for the business and our customers.
- Customer facing / Customer Service experience is not a requirement for this role providing you have the ability to engage positively and communicate effectively.
This office based position is located in Newcastle Under Lyme with the potential for travel from time to time.
Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at airliquidehr. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like airliquidehr before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to airliquidehr:Your cover letter is your chance to shine! Tell us why you want to work at airliquidehr specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at airliquidehr!
How to prepare for a job interview at airliquidehr
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
