At a Glance
- Tasks: Deliver outstanding customer service and ensure safety on board.
- Company: Join British Airways, a leading airline with a strong reputation.
- Benefits: Exciting travel opportunities, competitive pay, and career development.
- Other info: Flexible shifts and a chance to grow within a global brand.
- Why this job: Be part of a dynamic team and make a difference in passengers' journeys.
- Qualifications: Must be 18+, fluent in English, and have customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
About The Airlines – British Airways is a flag carrier airline of the United Kingdom headquartered in Waterside, Harmondsworth. The main hub for British Airways is London Heathrow Airport. It is the second biggest airline in the United Kingdom based on fleet size and passengers carried.
British Airways is looking for new talent to join the team conducting Cabin Crew recruitment interviews in London, United Kingdom. Interested applicants can check the eligibility and apply for Cabin Crew in British Airways.
Job Purpose
A fantastic opportunity exists to join our ever-expanding London City team of Cabin Crew where you will deliver outstanding customer service. BA CityFlyer is a wholly owned subsidiary of British Airways. As a member of Cabin Crew with British Airways CityFlyer, you will be enthusiastic and passionate about our products and services and focus on putting the customer at the heart of everything you do. You’ll have the opportunity to develop new skills and take control of your career path and be recognised and rewarded for your outstanding contribution.
Eligibility Criteria
- To be aged 18 or over at time of application
- Fluent in both spoken and written English
- Previous customer service experience, preferably within the hospitality and travel industry
- Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK and which allows unrestricted global travel
- To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years
- Ability to obtain and retain an airside pass
- Be willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year for your entire career
- Be willing and able to spend periods of time away from home and conduct stand-by duties in the proximity of your airport base
- To wear the British Airways uniform to the required standard with no visible tattoos or body piercings
Physical Criteria
- To be medically and physically fit to meet regulatory and role requirements
- If you have a colour vision deficit you must safely pass Safety Equipment & Procedures (SEP) training
- You must be able to demonstrate the ability to safely perform crew duties by means of a suitable functional assessment
- To be the required height, between 1.575m (5’2”) and 1.85m (6’1”) with weight in proportion to your height and a vertical function reach of at least 2.01m (6’7”)
- Cardiopulmonary resuscitation (CPR) capability
- You are able to lift a weight of 9kg (20lb) from a height of 195cm (78”)
- You are able to tread water whilst fitting a lifejacket and pull your own bodyweight out of the water and into a life raft
- You are able to pull a fully laden trolley weighing up to 86kg (13.5st)
- You are able to swim 50m (55 yards) followed by treading water for 3 minutes
- You feel confident working with heights
- You are able to stay calm and deal with emergencies
Competency (Skills required for the role)
- Appreciate why the safety and security of our customers is important
- Passionate about delivering service excellence
- Enjoy customer interactions and place the customer at the heart of everything you do
- Confidently deal with challenging circumstances
- Show respect and understanding for different cultures and backgrounds
- Build relationships with colleagues in a professional way
- Effective communicator
- Proactively seek solutions and take personal responsibility for resolving problems
- Uphold high personal and professional standards
- Demonstrate pride and knowledge of the British Airways brand
Read all the details carefully before filling/submitting your application.
CABIN CREW British Airways employer: Airlinesalerts
British Airways is an exceptional employer, offering a dynamic work environment at London City Airport where you can thrive as part of a passionate Cabin Crew team. With a strong focus on customer service excellence, employees benefit from comprehensive training, career development opportunities, and a supportive culture that values teamwork and individual contributions. Join us to be part of a prestigious airline that not only prioritises your growth but also rewards your dedication with recognition and competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land CABIN CREW British Airways
✨Tip Number 1
Get to know British Airways inside out! Familiarise yourself with their values, services, and what makes them stand out. This will help you shine during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former cabin crew members on LinkedIn or at industry events. They can provide insider tips and might even refer you for the job, which can give you a leg up in the application process.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or provide exceptional service. Role-playing these situations can boost your confidence and prepare you for the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining British Airways. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace CABIN CREW British Airways
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. This will help you understand what British Airways is looking for in a Cabin Crew member and tailor your application accordingly.
Showcase Your Customer Service Skills:Since this role is all about delivering outstanding customer service, highlight any relevant experience you have in hospitality or travel. Use specific examples to demonstrate how you've gone above and beyond for customers in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon and make sure your passion for the role shines through. Remember, we want to see your personality!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to the right place. Plus, it shows you’re serious about joining the British Airways team.
How to prepare for a job interview at Airlinesalerts
✨Know Your Stuff
Before the interview, make sure you research British Airways and its values. Understand their commitment to customer service and safety, as these are crucial for a cabin crew role. Familiarise yourself with their fleet and routes, so you can speak confidently about the airline.
✨Dress to Impress
First impressions matter! Dress smartly and in line with British Airways' uniform standards. Even if you're not in uniform yet, showing that you understand the importance of appearance will reflect well on your professionalism.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for putting customers first, which is key for this role.
✨Stay Calm Under Pressure
Cabin crew often face challenging situations. Be ready to discuss how you remain calm and composed during stressful times. You might even want to practice some situational questions with a friend to get comfortable with your responses.
