At a Glance
- Tasks: Deliver exceptional customer service and ensure passenger safety on flights.
- Company: Join the iconic British Airways CityFlyer team at London Airport.
- Benefits: Competitive pay, travel perks, and opportunities for career growth.
- Other info: Enjoy a vibrant work environment with flexible shifts and global travel opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for travellers.
- Qualifications: Must be 18+, fluent in English, and have customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
Job Purpose
Deliver outstanding customer service as part of the London City team of Cabin Crew. Be enthusiastic about British Airways products and services, placing the customer at the heart of everything you do. Develop new skills, take control of your career path and be recognized and rewarded for outstanding contribution.
Requirements
- Be aged 18 or over at time of application.
- Fluent in spoken and written English.
- Previous customer service experience, preferably in hospitality or travel.
- Hold a valid passport with at least 12 months before expiry, unrestricted right to live and work in the UK, and permits unrestricted global travel.
- Undergo a Criminal Record Check covering all countries of residence for the past five years and provide satisfactory references.
- Obtain and retain an airside pass.
- Be willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year throughout your career.
- Be willing and able to spend periods away from home and conduct stand‑by duties near your airport base.
- Wear the British Airways uniform to required standard with no visible tattoos or body piercings; visible tattoos or piercings must be covered or not visible through clothing. Plasters and bandages are not allowed.
Physical Criteria
- Be medically and physically fit to meet regulatory and role requirements; attend BA Health Service Medical Assessment if successful.
- If you have a colour vision deficit, safely pass Safety Equipment & Procedures (SEP) training and demonstrate ability to perform crew duties through a functional assessment.
- Meet height requirements: between 1.575m (5’2”) and 1.85m (6’1”) with weight in proportion to height and a vertical reach of at least 2.01m (6’7”).
- Demonstrate CPR competency: be able to kneel astride a person, apply pressure through both arms to a depth of 5‑6 cm for 30 compressions over a minimum of 2 minutes.
- Lift a 9 kg (20 lb) weight from a height of 1.95 m.
- Tread water while wearing a lifejacket and pull your bodyweight out of the water into a life raft using hand holds.
- Pull a fully laden trolley weighing up to 86 kg (13.5 st) on an incline of up to 3 degrees.
- Fit into an aircraft jump seat harness without a seatbelt extension.
- Stand in a 51 cm × 51 cm (20” × 20”) area without impeding the evacuation route.
- Swim 50 m (55 yards), tread water for 3 minutes, and assist people in water.
- Lifts a weight up to 25 kg.
- Confidently work with heights, such as descending an aircraft escape slide 4 m above the ground.
- Remain calm, manage emergencies, and take control of people when required.
- Carry out all safety and emergency procedures on board confidently.
- Remove headwear quickly during an emergency to pull on an emergency smoke hood in required time.
- Provide information on any current or former cabin crew attestation from a Member State of the European Aviation Safety Agency (EASA) within the last 5 years.
British Airways CityFlyer CABIN CREW employer: Airlinesalerts
British Airways CityFlyer is an exceptional employer, offering a dynamic work environment at London Airport where you can thrive as part of a dedicated Cabin Crew team. With a strong focus on outstanding customer service, employees are encouraged to develop new skills and take control of their career paths, all while enjoying the benefits of working for a prestigious airline that values recognition and rewards for exceptional contributions.
StudySmarter Expert Advice🤫
We think this is how you could land British Airways CityFlyer CABIN CREW
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airlinesalerts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airlinesalerts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace British Airways CityFlyer CABIN CREW
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airlinesalerts:Your cover letter is your chance to shine! Tell us why you want to work at Airlinesalerts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airlinesalerts!
How to prepare for a job interview at Airlinesalerts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
