At a Glance
- Tasks: Build strong relationships with customers and suppliers while improving service delivery.
- Company: Join Airinmar, a leader in aircraft component management and warranty solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a thriving company.
- Why this job: Make a real impact in the aviation industry while enhancing customer experiences.
- Qualifications: Experience in customer support or supplier management; problem-solving skills are a must.
The predicted salary is between 35000 - 45000 £ per year.
Airinmar is recruiting a Customer Support Manager based at its head offices in Finchampstead in the UK. Airinmar specialises in the management of aircraft component repairs and aircraft warranty management for airlines, manufacturers and MROs throughout the world by using its industry experience, knowledge and expertise to provide engineering, supply chain and business solutions that reduce the operating costs of its customers.
Responsibilities
- Develop and maintain strong relationships with both Customers and key Suppliers, continually seek to improve working methods and communications.
- Enforce Customer and Airinmar Contractual Terms with Supplier base. Work to improve overall turnaround time performance and drive down aged orders.
- Support the resolution to all aspects of Supplier interaction. Identifying threats to service levels, apply Supplier, Customer and internal escalation. Negotiating proposals to resolve and mitigate.
- Respond to Customer requirements and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet Customer’s evolving needs.
- Monitor and manage the Repair Order status throughout the Repair Loop, maintaining systems with latest status data, delay explanations and other relevant supplier information.
- Work alongside the Account Program Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded.
Qualifications and experience
- Candidates should either have relevant work experience in Supplier Management or Customer Support activities. Experience in the aviation industry is desirable but not a pre-requisite.
- Candidates are expected to have practical problem solving skills and the ability to make decisions when required or appropriate. We require strong team work, time management and organisational skills, with an ability to co-ordinate workload under pressure.
Right to work
Airinmar Ltd has a legal responsibility to ensure that all its employees have the legal right to live and work in the UK. Candidates will be asked to provide evidence of their right to work in UK.
Application
Please send your CV with a covering message to: Mrs Debbie Goodman dgo@airinmar.com Airinmar Limited Hogwood Industrial Estate, Finchampstead, Berkshire RG40 4QQ www.airinmar.com No Agencies
Customer Support Manager in Finchampstead employer: Airinmar Holdings Ltd.
Airinmar is an exceptional employer, offering a dynamic work environment in Finchampstead where innovation and collaboration thrive. With a strong focus on employee development, we provide ample opportunities for growth within the aviation industry, alongside a supportive culture that values teamwork and effective communication. Join us to be part of a company that not only prioritises customer satisfaction but also invests in the well-being and professional advancement of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager in Finchampstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airinmar Holdings Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airinmar Holdings Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Manager in Finchampstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airinmar Holdings Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Airinmar Holdings Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airinmar Holdings Ltd.!
How to prepare for a job interview at Airinmar Holdings Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
