Airhosts manages a growing portfolio of up to 20 short-term rental properties across London. We're looking for an experienced, full-time remote Virtual Assistant to join our guest operations team.
You'll be the day-to-day engine behind our guest experience and property performance, covering:
- Guest communications: Handling enquiries, bookings, check-in/check-out coordination, and resolving issues promptly and professionally.
- Cleaner coordination: Scheduling and liaising with our cleaning team to ensure turnovers run smoothly between guests.
- Calendar management: Keeping bookings, availability and blocks accurate and in sync across all channels.
- Listing optimisation: Improving listing content, pricing and visibility to maximise bookings and revenue.
- Review management: Monitoring and responding to guest reviews, protecting and building our reputation.
- General customer service: Being the first point of contact for guests and resolving day-to-day issues.
What we're looking for:
- Previous experience in a similar guest operations / property management / VA role is required
- Experience with a Property Management System (PMS). Zeevou preferred but not mandatory
- Comfortable using tools such as PriceLabs, Airbnb host tools, and Booking.com extranet
- Fluent in English (written and spoken)
- Available on WhatsApp for day-to-day communication
- Able to work 12pm to 8pm UK time, full-time
- Reliable own laptop and internet connection (required; equipment is not provided, software logins are provided by us)
- Ideally based in Pakistan, India, Nigeria, Kenya, South Africa, the Philippines, or Indonesia, but applicants elsewhere are welcome
#J-18808-Ljbffr
