Sales Support Associate

R10070863 Sales Support Associate (Open)

Location:

Stoke Calgaz (I) – Industrial spec gas How will you CONTRIBUTE and GROW? Calgaz Ltd, (Part of the Air Liquide Group) is the world leader in the manufacture of calibration gases which are distributed from our Stoke facility across the UK, Europe, Middle East, Asia and beyond. Working with our Head Office in Houston and our sister plants in the USA Calgaz is a world leader in its field.

Calgaz is now looking for a Full Time Sales Support Associate to support our European Sales Team. The position is to undertake a role within the Sales Team, based in Newcastle-under-Lyme, UK, and will become permanent after a 3 month probationary period

Essential Duties and Responsibilities

• Quotations to Customers – To a range of European, Middle East and African customers. This will include carrying out stock check / availability, part number search and identifying shipping location and additional information. For specific key Customers this will often require completion within one hour.

• Contacting and evaluating new leads

• Providing information and pricing information to new prospective customers

• Following up new prospects and closing out business

• In addition the primary role, the candidate will also provide support to the Customer Services Team

• Order entry – Primarily using SAGE (Europe and Asia) system, Zendesk and other in house systems

• Document requests – Providing key documents to customers including Certificates, SDS, Shipping information, Tracking information, PODs and downloading order information from Customer Portal

• Other Functions as required by a busy International Customer Services Team

The position will report to the European and Middle East Sales Manager also based in Stoke

________________________ Are you a MATCH?

Working Details

To allow us to maximise our international coverage we would normally work:

• 08:00hrs – 16:30 hrs

• Monday – Friday

Requirements for Role

• Demonstrated success in a busy international sales environment

• Ability to adapt to work with a number of IT systems as used by Calgaz including Google, Salesforce.com and SAGE

• Take ownership of complex inquiries, follow prospects through to completion including an ability to identify a root cause and offer a solution

• Attention to detail

• Curious and methodical approach and ability to identify possible improvements

• Respect

• Accuracy

• Positive attitude towards work, life and willingness to learn

• Innovative approach to help develop workflows and support others

Qualifications and Requirements

• Educated preferably to a minimum of A Level standard or equivalent

• Good communicator in English both orally and written.

• Computer / IT literate

• Flexible Team Player

Travel Requirements

• The role is based at our office in Newcastle-under-Lyme

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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