Credit & Collections Associate in Grimsby

Location: Grimsby, ON (RDA) - Welding equipment rental

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

We are looking for you!

• Monday - Friday 10 am to 7 pm
• Hybrid 3 days in Office
• Pay Range 60-65K plus bonus

Comprehensive Family Benefits: Red-D-Arc offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

Future Security: RPP with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

Early Access: Your benefits start after 90 days of employment.

Under the direction of the CFO, the incumbent is responsible for the management and collection of outstanding customer accounts through telephone and/or written correspondence while maintaining a high level of customer service.

• Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
• Provides exceptional internal and external customer service regarding collection issues, customer refunds, account adjustments, discrepancies, short payments, and reconciliations.
• Takes care of overseeing and improving account health for assigned accounts to ensure stability.
• Partners with Management and Sales to resolve complicated accounts and advance the collection process.
• Facilitates or contributes to company collection meetings and follows up effectively with sales and other departments to foster understanding of customer account status.
• Gathers and interprets required aging reports from the ERP and Power BI to support decision-making.
• Answers high-volume phone calls and emails with a helpful and professional approach.
• Participates in collaborative team meetings to share insights and support peers.
• Contributes to achieving defined department goals and metrics through consistent effort.
• Contributes to the team’s overall success by performing other related duties as required.

Required:

• Post-secondary education from University or College Degree or equivalent work experience.
• Minimum of 2 years of Credit and Collections experience.
• Working knowledge of finance, billing and collections procedures.
• Strong technical skills to produce effective spreadsheets, reports, and documents as well as strong interpersonal skills to complete effective presentations, as required.
• Communicates with clarity, verbally and in writing, in one on one or group situations, over the telephone and via email.
• Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.
• Ability to multi-task and work independently with little supervision.

Preferred Qualifications:

• Working knowledge of Microsoft Dynamics 365 is an asset.
• Bilingual, French and English, is an asset.

Benefits: We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

We want to ensure a safe experience for everyone interested in joining Airgas. Please be aware of fraudulent job offers that are circulating, falsely using the Airgas name and brand.