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For Companies At a Glance
- Tasks: Lead and optimise operations while enhancing customer experience and driving growth.
- Company: Aires, a leader in relocation management with a strong brand and high customer satisfaction.
- Benefits: Comprehensive benefits, hybrid work environment, and a commitment to career growth.
- Why this job: Join a dynamic team and make a real impact in a high-growth environment.
- Qualifications: 10+ years in operations leadership with strong decision-making and financial skills.
- Other info: Embrace a culture of collaboration, innovation, and client focus.
The predicted salary is between 43200 - 72000 £ per year.
Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
We Have…
- An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
- A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
- A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
- A comprehensive benefits package, including a 401K match
- Hybrid work environment
An excellent career opportunity is currently available for a General Manager reporting to Aires London office. This exciting opportunity is in a high growth environment where you will utilize your experience to optimize Aires’ customer experience, market presence, growth, and financial performance in EMEA.
The General Manager is responsible for developing strategy in alignment with organizational direction to ensure regional teams deliver world-class customer service, produce sustainable growth, and minimize risk. Additional areas of focus for the General Manager will also include maximizing client engagement and retention through close interaction with clients, partners and managers to facilitate success and strengthen relationships while exemplifying Aires core values and serving as a cultural ambassador for the organization both internally and externally.
Position Responsibilities
- Oversees regional operational and sales teams to optimize profitability, ensure efficiency, and deliver world-class customer service through the reinforcement of company vision.
- Grows sales, revenue, and market share for the region through collaboration with Sales VP and regional Account Executives.
- Works directly with Client Service Managers to maximize client retention and engagement.
- Leverages in-person meetings and customer entertainment to strengthen partnerships.
- Serves as senior manager or executive sponsor for key customer relationships.
- Monitors daily operational activities and develops and implements solutions to resolve inefficiencies or remove obstacles.
- Identifies problems, solutions and opportunities to improve company performance and champions ideas that advocate for progress and positive change.
- Attracts, retains, develops, and motivates staff.
- Coaches staff towards improved performance through annual reviews, performance management & termination.
- Creates and manages annual regional budgets to ensure that goals are met.
- Sets goals, monitors work, and evaluates results to ensure that regional objectives are achieved and aligned with long-term organizational strategy.
- Ensures corporate policies and procedures are implemented and maintained.
- Exemplifies Aires core values and serves as a cultural ambassador for the organization, both internally and externally.
Required Qualifications
- Bachelor’s degree required; Master’s degree preferred
- Minimum 10+ years of experience in operations leadership, with proven success in managing large-scale teams and driving strategic initiatives
- Executive leadership and strong decision-making skills
- Strong financial acumen
- Excellent communication and negotiation skills
- Ability to lead cross-functional teams and foster collaboration
- CRP and GMS Certifications
Additional Qualifications
- Excellent customer service and administrative skills
- Computer literacy with MS Office products, and ability to grasp proprietary software
- Demonstrated ability to manage multiple competing tasks
- Ability to follow policies and procedures
- Can-do attitude
- Genuine desire to help others
- Team oriented mindset, with a strong sense of care and urgency
- Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com.
General Manager in London employer: Aires
Contact Detail:
Aires Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Aires. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show your passion for the role! When you get that interview, make sure to express why you’re excited about the General Manager position at Aires. Share your vision for enhancing customer experience and how you can contribute to their impressive growth.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the responsibilities of the role. Be ready to discuss specific examples of how you’ve driven strategic initiatives or improved team performance in previous positions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the General Manager role. Highlight your leadership experience and any relevant achievements that showcase your ability to drive strategic initiatives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the relocation industry and how your values align with Aires'. Be specific about what excites you about this opportunity.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Did you increase sales or improve customer satisfaction? Numbers speak volumes, so let us know how you've made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Aires
✨Know the Company Inside Out
Before your interview, make sure you research Aires thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, driven strategic initiatives, or improved customer engagement. Be ready to discuss how you can apply these skills at Aires.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of specific situations where you've had to overcome challenges or implement changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Cultural Fit
Aires values collaboration and innovation, so be prepared to discuss how you embody these core values. Share examples of how you've fostered a positive team culture or contributed to a collaborative environment in your previous roles.
