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- Tasks: Lead and optimise operations while enhancing customer experience and driving growth.
- Company: Aires, a top-tier relocation management service provider with a strong brand.
- Benefits: Comprehensive benefits, hybrid work, and a commitment to career development.
- Why this job: Join a high-growth environment and make a real impact in global mobility.
- Qualifications: 10+ years in operations leadership with strong decision-making and financial skills.
- Other info: Embrace a culture of collaboration, innovation, and client focus.
The predicted salary is between 48000 - 72000 £ per year.
Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
We have:
- An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility.
- A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%.
- A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development.
- A comprehensive benefits package, including a 401K match.
- Hybrid work environment.
An excellent career opportunity is currently available for a General Manager reporting to Aires London office. This exciting opportunity is in a high growth environment where you will utilize your experience to optimize Aires’ customer experience, market presence, growth, and financial performance in EMEA.
The General Manager is responsible for developing strategy in alignment with organizational direction to ensure regional teams deliver world-class customer service, produce sustainable growth, and minimize risk. Additional areas of focus for the General Manager will also include maximizing client engagement and retention through close interaction with clients, partners and managers to facilitate success and strengthen relationships while exemplifying Aires core values and serving as a cultural ambassador for the organization both internally and externally.
Position Responsibilities:
- Oversees regional operational and sales teams to optimize profitability, ensure efficiency, and deliver world-class customer service through the reinforcement of company vision.
- Grows sales, revenue, and market share for the region through collaboration with Sales VP and regional Account Executives.
- Works directly with Client Service Managers to maximize client retention and engagement.
- Leverages in-person meetings and customer entertainment to strengthen partnerships.
- Serves as senior manager or executive sponsor for key customer relationships.
- Monitors daily operational activities and develops and implements solutions to resolve inefficiencies or remove obstacles.
- Identifies problems, solutions and opportunities to improve company performance and champions ideas that advocate for progress and positive change.
- Attracts, retains, develops, and motivates staff.
- Coaches staff towards improved performance through annual reviews, performance management & termination.
- Creates and manages annual regional budgets to ensure that goals are met.
- Sets goals, monitors work, and evaluates results to ensure that regional objectives are achieved and aligned with long-term organizational strategy.
- Ensures corporate policies and procedures are implemented and maintained.
- Exemplifies Aires core values and serves as a cultural ambassador for the organization, both internally and externally.
Required Qualifications:
- Bachelor’s degree required; Master’s degree preferred.
- Minimum 10+ years of experience in operations leadership, with proven success in managing large-scale teams and driving strategic initiatives.
- Executive leadership and strong decision-making skills.
- Strong financial acumen.
- Excellent communication and negotiation skills.
- Ability to lead cross-functional teams and foster collaboration.
- CRP and GMS Certifications.
Additional Qualifications:
- Excellent customer service and administrative skills.
- Computer literacy with MS Office products, and ability to grasp proprietary software.
- Demonstrated ability to manage multiple competing tasks.
- Ability to follow policies and procedures.
- Can-do attitude.
- Genuine desire to help others.
- Team oriented mindset, with a strong sense of care and urgency.
- Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com.
General Manager employer: Aires
Contact Detail:
Aires Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Aires through LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Aires thoroughly. Understand their values, recent projects, and what makes them tick. This way, you can tailor your answers to show how you align with their mission and culture.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience in managing teams and driving strategic initiatives. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the General Manager position.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in operations leadership and any relevant achievements that align with our core values. We want to see how you can bring your unique skills to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the relocation industry and how your background makes you the perfect fit for Aires. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership experience. We’re looking for someone who can attract, retain, and develop talent, so share examples of how you've successfully managed teams and driven strategic initiatives.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team. Let’s get started!
How to prepare for a job interview at Aires
✨Know the Company Inside Out
Before your interview, make sure you research Aires thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, driven strategic initiatives, or improved customer engagement. Be ready to discuss how you can apply these skills at Aires.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of specific situations where you've identified inefficiencies or championed positive change. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Cultural Fit
Aires values collaboration and innovation, so be prepared to discuss how you embody these core values. Share examples of how you've fostered a team-oriented mindset and contributed to a positive workplace culture in your previous roles.
